Can Amorino conduct quality assurance inspections of Amorino stores announced or unannounced?
Amorino Franchise · 2025 FDDAnswer from 2025 FDD Document
n the Manual or in other written directives.
- I. Quality Assurance Inspections; Testing.
- (1) Amorino shall have the right to enter upon the Store premises during regular business hours to make quality assurance inspections. Such inspections may be announced or unannounced. Amorino may inspect the premises, evaluate personnel, products and services as it deems advisable to maintain the quality of the System and to confirm that the Store is in compliance with the System and this Agreement. As part of any such evaluation, you shall allow Amorino to obtain samples of ingredients, products and supplies, without charge, to test for quality assurance purposes.
- (2) Amorino also inspects all stores as often as monthly by using mystery shoppers posing as normal customers. Such mystery shoppers take notes on every aspect of their experience and provide reports to Amorino. Amorino uses such reports to maintain the quality of the System and to help determine your ongoing compliance with this Agreement. At its discretion, Amorino may also use such reports to determine if your Store is eligible to receive discounts on products you are required to purchase from Amorino's Affiliates.
- J. Modifications. You shall not modify the Store or make any changes to the System without Amorino's express prior written consent. At your own expense, you shall make such alterations, additions, or modifications to the Store as Amorino may reasonably require, within such reasonable time period set by Amorino.
Source: Item 22 — CONTRACTS (FDD pages 80–81)
What This Means (2025 FDD)
According to Amorino's 2025 Franchise Disclosure Document, Amorino retains the right to conduct quality assurance inspections at its franchise locations, and these inspections can be either announced or unannounced. This allows Amorino to monitor and ensure that franchisees are adhering to the brand's standards and maintaining the quality of the system.
The inspections may involve evaluating the premises, personnel, products, and services to ensure compliance with the Amorino system and the franchise agreement. As part of these evaluations, Amorino is entitled to obtain samples of ingredients, products, and supplies from the franchisee without charge for quality assurance testing.
In addition to these inspections, Amorino also uses mystery shoppers who pose as regular customers to inspect stores, often on a monthly basis. These mystery shoppers provide reports to Amorino, which are used to maintain the quality of the system and assess the franchisee's compliance with the agreement. These reports may also influence a store's eligibility for discounts on products purchased from Amorino's affiliates.
Furthermore, Amorino has the right to enter the premises, either announced or unannounced, to perform quality assurance inspections, make necessary modifications to protect the system and proprietary marks, address any defaults under the agreement or lease, and ensure compliance with all obligations outlined in the agreement.