What aspects of the Amorino store can Amorino evaluate during quality assurance inspections?
Amorino Franchise · 2025 FDDAnswer from 2025 FDD Document
- (1) Amorino shall have the right to enter upon the Store premises during regular business hours to make quality assurance inspections.
Such inspections may be announced or unannounced.
Amorino may inspect the premises, evaluate personnel, products and services as it deems advisable to maintain the quality of the System and to confirm that the Store is in compliance with the System and this Agreement.
As part of any such evaluation, you shall allow Amorino to obtain samples of ingredients, products and supplies, without charge, to test for quality assurance purposes.
- (2) Amorino also inspects all stores as often as monthly by using mystery shoppers posing as normal customers.
Such mystery shoppers take notes on every aspect of their experience and provide reports to Amorino.
Amorino uses such reports to maintain the quality of the System and to help determine your ongoing compliance with this Agreement.
At its discretion, Amorino may also use such reports to determine if your Store is eligible to receive discounts on products you are required to purchase from Amorino's Affiliates.
Source: Item 22 — CONTRACTS (FDD pages 80–81)
What This Means (2025 FDD)
According to the 2025 Amorino FDD, Amorino conducts quality assurance inspections of its stores, which may be announced or unannounced. During these inspections, Amorino evaluates several aspects of the store to ensure compliance with the Amorino system and maintain quality standards.
Specifically, Amorino may inspect the store premises, evaluate personnel, products, and services. This broad scope allows Amorino to assess virtually any element of the business that could impact the brand's reputation or the customer experience. Additionally, Amorino uses mystery shoppers who pose as normal customers to evaluate every aspect of their experience. These mystery shoppers then provide reports to Amorino, which are used to maintain the quality of the system and determine the franchisee's compliance with the franchise agreement.
Furthermore, Amorino can obtain samples of ingredients, products, and supplies from the franchisee without charge for quality assurance testing. These inspections and evaluations help Amorino ensure that franchisees adhere to the brand's standards and maintain the quality of products and services offered. The reports generated from these evaluations may also determine if a store is eligible to receive discounts on products they are required to purchase from Amorino's Affiliates.