What is the time zone for the Amerispec Inspection Services help desk support?
Amerispec_Inspection_Services Franchise · 2025 FDDAnswer from 2025 FDD Document
AmeriSpec will provide help desk support from 8 a.m. to 5 p.m. (CT) Monday-Friday (excluding holidays) to answer questions related to functionality of the Software, and will provide major bug fixes to the Software as deemed necessary by AmeriSpec ("Support Services"), except that AmeriSpec shall not provide Support Services if the hardware or computer system, including third party software, peripherals, internet connection and other computer equipment, used to operate the Software do not meet AmeriSpec's then-current specifications,. Franchisee is required to comply with AmeriSpec's then-current specifications regarding computer hardware equipment, including third party software, peripherals, internet connection and other computer equipment, used to operate the Software. Training related to the Software will be provided as part of the initial franchise training program and by the software website.
Source: Item 23 — Receipts (FDD pages 47–172)
What This Means (2025 FDD)
According to the 2025 Amerispec Inspection Services Franchise Disclosure Document, the help desk support for the software is provided from 8 a.m. to 5 p.m. Central Time (CT), Monday through Friday, excluding holidays. This support answers questions related to the functionality of the software and provides major bug fixes as deemed necessary by Amerispec Inspection Services.
This means that franchisees operating outside of the Central Time zone will need to adjust their expectations for support availability. For example, a franchisee on the West Coast will only have access to help desk support from 6 a.m. to 3 p.m. local time. Similarly, franchisees on the East Coast will have support available from 9 a.m. to 6 p.m. local time. Franchisees should factor this time difference into their planning and staffing, especially if they anticipate needing frequent support.
Amerispec Inspection Services does not provide support if the franchisee's hardware or computer system does not meet the company's current specifications. Franchisees must comply with Amerispec Inspection Services' specifications regarding computer hardware equipment, third-party software, peripherals, internet connection, and other computer equipment used to operate the software. Training related to the software is provided as part of the initial franchise training program and through the software website.