What service standards must Amerispec Inspection Services inspection personnel provide to customers?
Amerispec_Inspection_Services Franchise · 2025 FDDAnswer from 2025 FDD Document
If the Franchisee shall in any way fail to maintain the standards of quality or service established by the Company in the operation of the Franchised Business, the Company shall have the right to assign such person or persons that it deems necessary to provide additional training to the Franchisee (above and beyond ordinary training and support provided to most franchisees) to assure that such standards of quality and service are maintained.
The Franchisee shall pay to the Company all of the Company's actual costs for such person so assigned, including wages, travel, and living expenses.
All inspections conducted by the Franchised Business shall be documented on forms and in the manner as prescribed by the Company, and the Franchisee shall notify the Company of each inspection and source of revenue conducted by the Franchisee by providing such information with respect to each such inspection as, and in the manner, specified by the Company.
All inspections conducted by the Franchised Business shall be conducted by a qualified inspector meeting the standards prescribed by the Company or as required by local, state or federal law. It is acknowledged this provision shall require that each such inspector shall be certified, and maintain certification, under any certification program that may be established or endorsed by the Company, or otherwise meet such standards as the Company, in its sole discretion, shall prescribe. In the absence of any certification program established or endorsed by the Company, each inspector shall be required to either successfully complete the inspector training program provided by the Company, or otherwise meet the standards prescribed by the Company.
At all times, the Franchisee shall conduct its business in a manner that will preserve and enhance the goodwill associated with the Names and Marks.
The Franchisee agrees to comply with all reasonable requirements of the Company to measure Franchisee's customer satisfaction with the services provided by Franchisee under this Agreement, and to participate in all programs of the Company designed to review and improve the process of operating the Franchised Business including www.tellamerispec.com customer surveys.
The office from which the Franchised Business is operated shall be staffed and open during regular business hours.
The office telephone shall be answered by a live person during normal business hours.
The Franchisee shall comply with all rules, regulations, and directives contained in this Agreement or in the confidential AmeriSpec manuals, as amended from time to time, and shall adopt and adhere to merchandising, promotion, and advertising policies of the Company.
The Company specifically reserves the right to modify or change such policies, procedures, and directives including, but not by way of limitation, by changing or adding to the services to be offered by the Franchised Business.
Additionally, the Franchisee shall comply with all federal, state, or local rules, regulations or directives that relate to the performance of services offered from the Franchised Business, including but not limited to those requiring licensing, registration or certification.
Each individual franchisee must ensure that they are properly trained to perform any service offered under the Names and Marks and that the performance of any such service is approved by the Company in writing.
Source: Item 23 — Receipts (FDD pages 47–172)
What This Means (2025 FDD)
According to the 2025 Amerispec Inspection Services FDD, franchisees must maintain specific standards of quality and service. If a franchisee fails to meet these standards, Amerispec Inspection Services has the right to assign personnel to provide additional training to ensure these standards are maintained. The franchisee is responsible for covering all associated costs, including wages, travel, and living expenses, for the assigned personnel.
Amerispec Inspection Services requires that all inspections be documented on prescribed forms and in the manner specified by the company. Franchisees must notify Amerispec Inspection Services of each inspection and its revenue source, providing all necessary information as directed by the company. All inspections must be conducted by qualified inspectors who meet the standards set by Amerispec Inspection Services or as required by local, state, or federal law. Inspectors must be certified under any program established or endorsed by Amerispec Inspection Services or meet other standards prescribed by the company. If no such program exists, inspectors must complete the training program provided by Amerispec Inspection Services or meet the company's standards.
To preserve and enhance the goodwill associated with the Amerispec Inspection Services brand, franchisees must conduct their business in a manner that reflects positively on the company. Franchisees are required to comply with reasonable requests from Amerispec Inspection Services to measure customer satisfaction and participate in programs designed to improve the operation of the franchised business, including customer surveys. The office must be staffed and open during regular business hours, and the telephone must be answered by a live person during those hours, or by a machine or person identifying the business as an Amerispec Inspection Services business at all other times.
Franchisees must also adhere to all rules, regulations, and directives in the franchise agreement and confidential manuals, including merchandising, promotion, and advertising policies. Amerispec Inspection Services reserves the right to modify these policies and the services offered. Franchisees are required to comply with federal, state, and local rules related to service performance, including licensing, registration, and certification. Franchisees must also ensure they are properly trained to perform any service offered under the Amerispec Inspection Services name and that the performance of such services is approved by the company in writing.