What is the Amerispec Inspection Services franchisee's obligation regarding the operation of the business?

According to Amerispec Inspection Services's 2025 Franchise Disclosure Document, franchisees must conduct their business in a way that maintains and improves the goodwill associated with the Amerispec Inspection Services brand. Franchisees are responsible for the day-to-day management of their franchised business. They must also comply with reasonable requests from Amerispec Inspection Services to measure customer satisfaction and participate in programs designed to improve business operations, including customer surveys through www.tellamerispec.com. The franchisee is required to keep the operations manuals up to date with any additions or modifications received via mail, e-mail, or postings on the company's intranet site.

The FDD states that the office must be staffed and open during regular business hours, with a live person answering the phone during those hours. Outside of normal business hours, the phone must be answered by a machine or person identifying the business as an AmeriSpec Inspection Services business. Franchisees must also follow all rules, regulations, and directives in the franchise agreement and confidential manuals, including merchandising, promotion, and advertising policies set by Amerispec Inspection Services, which the company can modify.

Amerispec Inspection Services requires franchisees to use their best efforts to ensure high-quality service to customers. Franchisees (or an approved representative) must attend periodic conventions or seminars, paying a convention fee whether they attend or not. Franchisees are generally required to participate in additional programs and services provided by Amerispec Inspection Services, following the company's established procedures.

Franchisees must use the software system developed or selected by Amerispec Inspection Services, including business contact management and inspection software, ensuring their computer system is compatible with the company's, connected via high-speed internet, and updated as required. Franchisees must document all inspections on company-prescribed forms, notify Amerispec Inspection Services of each inspection and revenue source, and ensure all inspections are conducted by qualified inspectors meeting company or legal standards. The franchisee must use the office exclusively for selling approved goods and services associated with the Amerispec Inspection Services brand and must not use the Names and Marks in any lewd, scandalous, obscene, libelous, or defamatory manner. The franchisee must also notify the company within 10 days of any customer complaints or legal actions against the franchised business.