What triggers the start of the 12-month period for calculating All Team's maximum aggregate liability?

According to All Team's 2025 Franchise Disclosure Document, the 12-month period used to calculate the maximum aggregate liability begins immediately before All Team receives written notice of a proper claim. The maximum aggregate liability of All Team, including its officers, owners, directors, members, managers, employees, affiliates, parents, or subsidiaries, is limited to the amount the user (franchisee) paid to All Team in the 12 months prior to this written notice.

This means that if a franchisee has a claim against All Team, the amount they can potentially recover is capped by the payments they've made to All Team in the year leading up to their claim. This could significantly limit the franchisee's recovery, especially if the claim is substantial but the payments made to All Team during that period were relatively low.

For a prospective All Team franchisee, this clause highlights the importance of understanding the potential limitations on All Team's liability. It also emphasizes the need to carefully document all payments made to All Team and to promptly provide written notice of any claims to ensure the best possible position for potential recovery. Franchisees should consult with a legal professional to fully understand the implications of this maximum liability clause.