What does the term 'Manual' refer to in the All Team Franchise Agreement?
All_Team Franchise · 2025 FDDAnswer from 2025 FDD Document
Manual
The "Manual" means our Confidential Operations Manual, as amended by us from time to time. The Manual will be in a format determined by us (i.e., in writing, on CD-ROM, via electronic media through a secure website, etc.) and includes all other supplemental bulletins, notices, revisions, modifications, or supplemental information, either in document or electronic form, concerning the System that are delivered by us or otherwise communicated to you in writing. Also included are any passwords or other digital identifications necessary to access the Manual on a website or extranet.
You must treat the Manual, any other manuals or written materials provided by us for use in the operation of the Agency, (in any format whatsoever, including but not limited to electronically, via the Internet, hard copy, etc.), and the information contained in them, as confidential, and must use all reasonable efforts to maintain this information as secret and confidential. You must not copy, duplicate, record, or otherwise reproduce these materials, in whole or in part, or otherwise make them available to any unauthorized person. The Manual must be kept in a secure place within your Agency. It must be returned to us upon termination or expiration of your Franchise Agreement.
We have the right to make additions to, deletions from or revisions to the Manual which you have to comply with at your own cost. You must ensure that the Manual is kept current at all times. If there is any dispute as to the contents of the Manual, the terms of the master copy maintained by us, at our principal office, will be controlling. The table of contents of the Manual, including allocation of pages to each subject, is included as Exhibit D to this disclosure document. As of the date of this disclosure document, the Manual is more than 65 pages.
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Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 18–23)
What This Means (2025 FDD)
According to All Team's 2025 Franchise Disclosure Document, the 'Manual' refers to the Confidential Operations Manual. All Team will loan franchisees one copy of this manual. The manual's format is determined by All Team and can be in writing, on CD-ROM, or via electronic media through a secure website. It includes supplemental bulletins, notices, revisions, modifications, or supplemental information concerning the All Team system that are delivered in writing or electronic form. It also includes any passwords or other digital identifications necessary to access the Manual on a website or extranet.
The All Team franchisee must treat the Manual and any other written materials provided by All Team as confidential and must use all reasonable efforts to maintain this information as secret and confidential. Franchisees must not copy, duplicate, record, or otherwise reproduce these materials, in whole or in part, or otherwise make them available to any unauthorized person. The Manual must be kept in a secure place within the franchisee's Agency and must be returned to All Team upon termination or expiration of the Franchise Agreement.
All Team has the right to make additions to, deletions from, or revisions to the Manual, which the franchisee must comply with at their own cost. Franchisees must ensure that the Manual is kept current at all times. If there is any dispute as to the contents of the Manual, the terms of the master copy maintained by All Team at its principal office will be controlling. As of the date of the 2025 disclosure document, the Manual is more than 65 pages. All Team will provide franchisees access to their Confidential Operations Manual before they open their agency.