Is All Team required to provide ongoing service for the computer equipment franchisees purchase?
All_Team Franchise · 2025 FDDAnswer from 2025 FDD Document
vertising cooperatives.
Computer System
You must purchase at least 1 computer (desktop or laptop) for each administrative employee working in the office. You must also purchase a multi-function (copy/ scan/ print) machine. An additional laser printer, as approved by us, is required if you choose to print payroll checks in your office. (Any equipment must be approved by us.) The costs are between $1,800 - $2,500. Pay cards are highly recommended. You must also have each computer connected to a High-speed internet line in order to access the required staffing software and email. We are under no obligation to provide you with any ongoing service related to your equipment but may provide advice or assist where possible. We reserve the right to require you, at your expense and in the timeframe we determine, to update or upgrade the hardware or software you use in your Agency to conform to new standards or specifications. As technology improves, you will be re
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 18–23)
What This Means (2025 FDD)
According to All Team's 2025 Franchise Disclosure Document, All Team franchisees must purchase at least one computer for each administrative employee, a multi-function machine, and potentially an additional laser printer if they choose to print payroll checks in their office. The estimated cost for this equipment ranges from $1,800 to $2,500. Franchisees are also required to have a high-speed internet connection for each computer to access the necessary staffing software and email.
However, All Team is not obligated to provide ongoing service for this equipment. The FDD states that while All Team may offer advice or assistance where possible, they are under no contractual obligation to provide any ongoing service related to the franchisee's computer equipment. All Team retains the right to require franchisees to update or upgrade their hardware or software at the franchisee's expense to meet new standards or specifications as technology advances.
This means that All Team franchisees are responsible for the maintenance, repair, and potential replacement costs of their computer systems. While All Team may offer suggestions or assistance, the ultimate responsibility lies with the franchisee to ensure their systems are functioning correctly and are up to date with All Team's requirements. Franchisees should factor these potential costs into their initial investment and ongoing operating expenses. It is common in franchising for the franchisee to be responsible for maintaining their own equipment, but the level of franchisor support can vary significantly.