If an All Team franchisee requests additional assistance, what fees and expenses are they responsible for?
All_Team Franchise · 2025 FDDAnswer from 2025 FDD Document
stomer chargebacks.
Note 4 – Additional Training and Assistance; Refresher Training. We may provide additional or refresher training programs. You will pay all transportation, lodging, meals and other expenses incurred by you and your employees in attending such programs. We will provide an opening team of at least 1 employee to help you for at least 5 days on site after you open the Agency. These 5 days may be broken up in the first 2 weeks. We will also send 1 of our employees to provide further assistance for 3 additional days approximately 2 months after you are open for business. We will not charge you anything for this assistance. However, if you request additional assistance, and if we feel it is necessary, we will provide this assistance and you will pay us our customary fees for such services and reimburse us for expenses incurred in providing such additional assistance. Note 5 – Advertising and Promotional Materials. We may, from time to time, provide advertising plans, advice, and advertising and promotional materials such as brochures, merchandising, promotional and public relations materials. Such plans, advice and materials will be provided, when available, to you at your sole cost.
Note 6 – Customer Complaints. You have to reimburse us for expenses and costs we incur to remedy complaints of your customers.
Note 7 – Technology Fees. As described in Item 5, you must pay us $4,500 as the initial license fee for the Software. In addition, you will then be required to pay us a weekly technology fee of $100 ("Technology Fee"). The Technology Fee is due by noon each Wednesday beginning on the first Wednesday after you open your Agency and every Wednesday thereafter. The Technology Fee is subject to change on an annual basis upon written notification to you.
Note 8 – Taxes. You must pay us the amount of any state or local sales, use, gross receipts, or similar tax that the state or local government authority imposes on fees which you pay to us under the Franchise Agreement, without offset or deduction of any kind. Your obligation to reimburse us for these taxes does not extend to income-type taxes which a state or local government imposes on our income.
Note 9 – Territory Fines. If you obtain a request from a customer to provide services or to fill a position outside of your Area, then you must refer the request or offer to the agency office that services that area. If you fail to do so, then you will be charged a fine of $1,000 for the first violation, $2,500 for the second violation, and $5,000 for the third and each subsequent violation. You will also be required to pay restitution of the profit you derived from the wrongfully-performed services to the agency that services that area.
ITEM 7.
Source: Item 6 — OTHER FEES\ (FDD pages 10–13)
What This Means (2025 FDD)
According to All Team's 2025 Franchise Disclosure Document, if a franchisee requests additional assistance beyond the initial support provided, they will be responsible for covering All Team's customary fees for such services, as well as reimbursing All Team for any expenses incurred while providing the assistance. The table outlining other fees specifies that additional training and assistance may incur a fee not to exceed $1,000 per person per day, in addition to all expenses. This fee is due upon request or as All Team requires.
This means that if an All Team franchisee needs extra help with their operations, they should be prepared to pay for it. The costs can include not only the daily service fee charged by All Team, but also any travel, lodging, or other expenses All Team incurs while providing the support. It is important for prospective franchisees to understand that while some initial support is provided at no charge, extended or repeated assistance will come at a cost.
Franchisees should clarify with All Team what constitutes "customary fees" for additional assistance to accurately budget for such scenarios. It would be prudent to inquire about the specific situations that might necessitate additional support and the estimated costs associated with them. Understanding these potential expenses upfront can help franchisees avoid unexpected financial burdens and ensure they can adequately support their business operations.