Is an All Team franchisee allowed to withhold material information from customers?
All_Team Franchise · 2025 FDDAnswer from 2025 FDD Document
FRANCHISEE agrees to and shall take all steps as are necessary to ensure that its employees treat all customers and candidates fairly and provide services hereunder in an honest, ethical, and nondiscriminatory manner. FRANCHISEE will not withhold any material information from its customers or attempt to sell any service to them that FRANCHISEE believes, in its good faith estimation, is not needed; and will not advertise in a deceptive, misleading, or unethical manner. FRANCHISEE will only make those promises, representations, and guarantees to customers, candidates and others at the Agency authorized in writing by ATFC; preserve good customer relations; render competent, prompt, courteous, and knowledgeable service, and meet such minimum standards as ATFC may establish from time to time in the Confidential Operations Manual. FRANCHISEE shall maintain a competent, conscientious, and trained staff. FRANCHISEE shall be solely responsible for all employment decisions and functions of the Agency including, without limitations, those related to hiring, firing, training, wage and hour requirements, recordkeeping, supervision, and discipline of employees, and FRANCHISEE shall inform its employees as to such requirements.
Source: Item 22 — CONTRACTS (FDD pages 33–34)
What This Means (2025 FDD)
According to All Team's 2025 Franchise Disclosure Document, franchisees are explicitly prohibited from withholding material information from customers. The FDD states that All Team franchisees must treat customers and candidates fairly, providing services in an honest, ethical, and nondiscriminatory manner.
Specifically, the agreement mandates that franchisees "will not withhold any material information from its customers or attempt to sell any service to them that FRANCHISEE believes, in its good faith estimation, is not needed." This requirement ensures that All Team franchisees operate with transparency and integrity in their dealings with customers.
Furthermore, All Team franchisees are prohibited from advertising in a deceptive, misleading, or unethical manner and are only allowed to make promises, representations, and guarantees to customers, candidates, and others at the Agency authorized in writing by All Team. These standards are designed to maintain good customer relations and ensure competent, prompt, courteous, and knowledgeable service, aligning with the minimum standards established by All Team in its Confidential Operations Manual.