Is an All Team franchisee allowed to make promises, representations, and guarantees to customers, candidates and others at the Agency authorized in writing?
All_Team Franchise · 2025 FDDAnswer from 2025 FDD Document
FRANCHISEE agrees to and shall take all steps as are necessary to ensure that its employees treat all customers and candidates fairly and provide services hereunder in an honest, ethical, and nondiscriminatory manner. FRANCHISEE will not withhold any material information from its customers or attempt to sell any service to them that FRANCHISEE believes, in its good faith estimation, is not needed; and will not advertise in a deceptive, misleading, or unethical manner. FRANCHISEE will only make those promises, representations, and guarantees to customers, candidates and others at the Agency authorized in writing by ATFC; preserve good customer relations; render competent, prompt, courteous, and knowledgeable service, and meet such minimum standards as ATFC may establish from time to time in the Confidential Operations Manual. FRANCHISEE shall maintain a competent, conscientious, and trained staff. FRANCHISEE shall be solely responsible for all employment decisions and functions of the Agency including, without limitations, those related to hiring, firing, training, wage and hour requirements, recordkeeping, supervision, and discipline of employees, and FRANCHISEE shall inform its employees as to such requirements.
Source: Item 22 — CONTRACTS (FDD pages 33–34)
What This Means (2025 FDD)
According to All Team's 2025 Franchise Disclosure Document, franchisees are restricted in the promises, representations, and guarantees they can make. Specifically, an All Team franchisee is only permitted to make promises, representations, and guarantees to customers, candidates, and others at the agency if they have written authorization from All Team. This requirement is part of the broader standards of operation that All Team mandates for its franchisees.
This stipulation ensures that All Team maintains control over the messaging and commitments made to clients and candidates, helping to protect the brand's reputation and ensure consistent service standards across all franchise locations. By requiring written authorization for specific promises, All Team can monitor and approve the types of assurances franchisees are giving, reducing the risk of miscommunication or unrealistic expectations.
For a prospective All Team franchisee, this means carefully adhering to the approved guidelines and seeking written approval for any unique promises or guarantees they wish to offer. Failure to comply with this requirement could result in a breach of the franchise agreement. Franchisees should familiarize themselves with the Confidential Operations Manual and any other materials provided by All Team to understand the scope of authorized promises and representations.
This level of control is common in franchising, where consistency and brand protection are paramount. Franchisees benefit from the established brand reputation and systems, but must also accept the limitations on their autonomy in certain areas, such as marketing and customer communications.