What efforts must an All Team franchisee take to maintain the confidentiality of the Manual?
All_Team Franchise · 2025 FDDAnswer from 2025 FDD Document
You must treat the Manual, any other manuals or written materials provided by us for use in the operation of the Agency, (in any format whatsoever, including but not limited to electronically, via the Internet, hard copy, etc.), and the information contained in them, as confidential, and must use all reasonable efforts to maintain this information as secret and confidential. You must not copy, duplicate, record, or otherwise reproduce these materials, in whole or in part, or otherwise make them available to any unauthorized person. The Manual must be kept in a secure place within your Agency. It must be returned to us upon termination or expiration of your Franchise Agreement.
We have the right to make additions to, deletions from or revisions to the Manual which you have to comply with at your own cost. You must ensure that the Manual is kept current at all times. If there is any dispute as to the contents of the Manual, the terms of the master copy maintained by us, at our principal office, will be controlling. The table of contents of the Manual, including allocation of pages to each subject, is included as Exhibit D to this disclosure document. As of the date of this disclosure document, the Manual is more than 65 pages.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 18–23)
What This Means (2025 FDD)
According to All Team's 2025 Franchise Disclosure Document, franchisees must treat the Manual and any other written materials provided by All Team as confidential. This includes manuals in any format, such as electronic, internet-based, or hard copies. Franchisees must use all reasonable efforts to keep this information secret and confidential.
To maintain confidentiality, franchisees are prohibited from copying, duplicating, recording, or reproducing these materials, either in whole or in part. They also cannot make the materials available to any unauthorized person. The Manual must be stored in a secure place within the franchisee's All Team agency.
Upon termination or expiration of the Franchise Agreement, the franchisee must return the Manual to All Team. The FDD also states that All Team has the right to make additions, deletions, or revisions to the Manual, which the franchisee must comply with at their own cost, ensuring the Manual is kept current at all times. In case of any dispute regarding the contents of the Manual, the master copy maintained by All Team at its principal office will be controlling. As of the date of the 2025 disclosure document, the Manual is more than 65 pages.