What constitutes a 'Dispute' according to the All Team Funding Agreement?

According to All Team's 2025 Franchise Disclosure Document, the Funding Agreement defines a 'Dispute' as any disagreement or claim made by a customer regarding the price, terms, offsets, count claims, contra accounts, or any other defense of any kind, whether real or alleged, that is not explicitly stated on the invoice.

This definition is important for prospective All Team franchisees because it outlines the types of customer issues that could lead to financial adjustments or chargebacks. Franchisees are responsible for resolving these disputes at their own expense, which includes issuing credit memoranda promptly to address customer concerns.

All Team retains the right to directly adjust disputes on accounts receivable with the customer and charge back the uncollected amount to the franchisee. This means that even if a franchisee is in the process of settling a dispute with a customer, All Team can step in, resolve the issue, and deduct the corresponding amount from the franchisee's payments. Franchisees need to be aware of this potential financial risk and have a plan for managing and resolving customer disputes efficiently to minimize potential losses.