Does All Team charge for the initial on-site assistance provided after opening?
All_Team Franchise · 2025 FDDAnswer from 2025 FDD Document
Note 4 – Additional Training and Assistance; Refresher Training. We may provide additional or refresher training programs. You will pay all transportation, lodging, meals and other expenses incurred by you and your employees in attending such programs. We will provide an opening team of at least 1 employee to help you for at least 5 days on site after you open the Agency. These 5 days may be broken up in the first 2 weeks. We will also send 1 of our employees to provide further assistance for 3 additional days approximately 2 months after you are open for business. We will not charge you anything for this assistance. However, if you request additional assistance, and if we feel it is necessary, we will provide this assistance and you will pay us our customary fees for such services and reimburse us for expenses incurred in providing such additional assistance.
Source: Item 6 — OTHER FEES\ (FDD pages 10–13)
What This Means (2025 FDD)
According to All Team's 2025 Franchise Disclosure Document, All Team provides initial on-site assistance without charge. Specifically, All Team will send an opening team of at least one employee to assist the new franchisee for at least five days on-site after the agency opens. These five days can be split within the first two weeks of operation. Additionally, All Team will send one employee for three more days of assistance approximately two months after the opening.
This initial assistance is provided at no cost to the franchisee. However, if the franchisee requests additional assistance beyond the initial support, All Team may provide it if deemed necessary. In such cases, the franchisee will be responsible for paying All Team's customary fees for the additional services and reimbursing All Team for any expenses incurred in providing that assistance.
This type of initial on-site support is a valuable benefit for new All Team franchisees, as it provides hands-on guidance during the critical opening phase. The additional support two months later can help address any challenges that arise after the initial launch. Franchisees should carefully consider the scope of the initial free assistance and factor in potential costs for additional support if they anticipate needing it.
It is important for prospective franchisees to understand the conditions under which additional fees for assistance may be charged. They should discuss with All Team what constitutes "customary fees" for additional support and what types of expenses they would be expected to reimburse.