pport Staffing" without prefix or suffix and to adopt and use the Marks and Systems licensed hereunder solely in the manner prescribed by ATFC. FRANCHISEE agrees to identify its Agency with a sign in compliance with applicable local ordinances and approved by ATFC.

C. Standards of Operation.

1. FRANCHISEE agrees to comply with ATFC's mandatory policies, practices, procedures, regulations and standards, whether set forth in the Confidential Operating Manual or in other materials supplied to FRANCHISEE by ATFC which may be changed or modified from time to time. Notwithstanding the foregoing, local business conditions within the Area may suggest that certain policies and procedures be modified. Any such modifications shall require the written consent of ATFC which may be denied in ATFC's reasonable discretion.

FRANCHISEE agrees to and shall take all steps as are necessary to ensure that its employees treat all customers and candidates fairly and provide services hereunder in an honest, ethical, and nondiscriminatory manner. FRANCHISEE will not withhold any material information from its customers or attempt to sell any service to them that FRANCHISEE believes, in its good faith estimation, is not needed; and will not advertise in a deceptive, misleading, or unethical manner. FRANCHISEE will only make those promises, representations, and guarantees to customers, candidates and others at the Agency authorized in writing by ATFC; preserve good customer relations; render competent, prompt, courteous, and knowledgeable service, and meet such minimum standards as ATFC may establish from time to time in the Confidential Operations Manual. FRANCHISEE shall maintain a competent, conscientious, and trained staff. FRANCHISEE shall be solely responsible for all employment decisions and functions of the Agency including, without limitations, those related to hiring, firing, training, wage and hour requirements, recordkeeping, supervision, and discipline of employees, and FRANCHISEE shall inform its employees as to such requirements.

• 1. FRANCHISEE shall use forms, brochures, stationery, business cards, advertising matter, and materials of a size, color, material, type style, layout, and quality approved by ATFC.
• 1. FRANCHISEE shall continuously and prominently display the Marks in connection with the Agency, and will not take or fail to take any action, the result of which might detract from the public image of ATFC, the Agency, the Systems or the Marks. FRANCHISEE shall not display or permit to be displayed at the office any business name or service not authorized hereunder. ATFC has the right to approve in advance the decoration, organization and furnishings of the office of the Agency and may require FRANCHISEE to relocate and redecorate such office as may be reasonably necessary to comply with what ATFC reasonably believes is consistent with the professional image ATFC is attempting to project and prudent business practices.
• 1. FRANCHISEE shall maintain and establish an office within the Area in a safe, orderly and clean state, presenting a businesslike appearance. The office shall be properly staffed (as sound business practices dictate), furnished, and equipped. The office shall be equipped with an appropriate computer equipment, telephone system and facsimile machine that are approved by ATFC. FRANCHISEE shall maintain a telephone number to be used by FRANCHISEE exclusively for the business conducted herein. FRANCHISEE shall utilize the ATFC/ATS email system and related addresses for all business communications. FRANCHISEE's office shall be open for business during normal business hours prevailing in the community where located, but not less than thirty-five (35) hours each week (except for holidays observed in FRANCHISEE's community).
• 1. FRANCHISEE shall exercise diligent efforts to recruit, screen, interview, test, train, indoctrinate, contract with and for, and assign, place and dispatch temporary employees in accordance with the standards and procedures of ATFC and the Systems, and without regard to race, color, religion, sex, national origin or age.
• 1. FRANCHISEE shall exercise diligent efforts to recruit, screen, interview and place personnel for placement customers in accordance with the standards and procedures of ATFC and the Systems, and without regard to race, color, religion, sex, national origin or age.
• 1. All of FRANCHISEE's business dealings will be governed by the highest standards of honesty, integrity, fair dealing and ethical conduct. FRANCHISEE will do nothing that would tend to discredit, dishonor, reflect adversely upon, or in any manner injure the reputation of ATFC, its other franchisees and its affiliates.
• 1. FRANCHISEE shall exercise diligent efforts to develop and adhere to safety programs in an effort to reduce risk of injury.

• D. Customer Complaints. If FRANCHISEE receives a complaint from a customer which cannot be resolved within five (5) business days, FRANCHISEE shall promptly notify ATFC. FRANCHISEE agrees that ATFC shall have the right to intervene in and resolve any such unresolved customer complaints, and FRANCHISEE agrees to be bound by any decision made by ATFC regarding a resolution of any such complaints, at the sole expense of FRANCHISEE.

• E. Licensure; Compliance with Laws. At all times FRANCHISEE shall comply with all federal, state, municipal, and local laws, rules, regulations, ordinances, and codes applicable and related to this Agreement, the Agency, and all aspects of the conduct of the Agency. FRANCHISEE acknowledges and agrees that the Agency is regulated by certain states; that federal and state governments, municipalities, regulatory bodies, or others may regulate the Agency now or in the future; and that many states regulate employment agencies and recruiting services. FRANCHISEE represents that it has investigated and ascertained the laws and regulations specific to the activities franchised hereunder that affect the Agency, including federal, state, municipal and local laws and regulations. FRANCHISEE shall obtain all licenses and permits required by any applicable federal, state, municipal, and local law, rule, regulation ordinance and code. FRANCHISEE shall make timely filings of all tax returns and shall pay when due all taxes levied or assessed on, and related to this Agreement and the Agency. At no time is ATFC required to inform FRANCHISEE of any federal, state, municipal, or local law, rule, regulation, ordinance code, or tax. FRANCHISEE is solely responsible for complying with the requirements of the Americans with Disabilities Act ("ADA") in all respects, and nothing contained herein or in the Confidential Operation Manual shall be construed as or implied as imposing any obligation on ATFC or its affiliates in relation to the ADA. The execution and performance of this Agreement by FRANCHISEE does not violate or constitute a breach of the terms of any other agreement or commitment to which FRANCHISEE is a party.

FRANCHISEE shall provide all services ATFC requires pursuant to the Confidential Operations Manual or as otherwise direct. FRANCHISEE will not conduct any business or sell any products other than those approved by ATFC. To the extent permitted by applicable law, ATFC reserves the right to set prices that a FRANCHISEE will charge.

• F. Payroll Funding and Payroll and Billing Processing. Due to the nature of the Temporary Service Business, FRANCHISEE is required to use ATFC to provide payroll funding and payroll and billing processing. Upon execution of this Agreement, FRANCHISEE will enter into a separate "Funding Agreement" and a "Processing Agreement" with ATFC which will govern the terms and conditions of these services. ATFC reserves the right to discontinue these services in its sole discretion, but in such event, will provide another approved supplier for such services.
• G. Actual Participation/Best Efforts. FRANCHISEE or its principal owner agrees to participate personally in the direct operation of the Agency and devote substantially all of the Agency business time and efforts to the direct operation of the Agency.

Source: Item 8 — RESTRICTIONS ON SOURCES OF PRODUCTS AND SERVICES (FDD pages 15–16)