Can All Dogs Unleashed conduct consumer surveys to determine customer satisfaction?

According to All Dogs Unleashed's 2025 Franchise Disclosure Document, All Dogs Unleashed has the right to conduct consumer surveys to gauge customer satisfaction with a franchisee's services. Specifically, All Dogs Unleashed can contact both current and former customers at any time to determine their satisfaction levels. This allows All Dogs Unleashed to maintain quality control and brand consistency across all franchise locations.

This provision in the franchise agreement enables All Dogs Unleashed to actively monitor the quality of services provided at each franchised location. By directly soliciting feedback from customers, All Dogs Unleashed can identify areas where a franchisee may be underperforming or failing to meet brand standards. This direct line of communication helps All Dogs Unleashed ensure that customers receive a consistent and satisfactory experience at any All Dogs Unleashed location.

For a prospective franchisee, this means that their customer interactions and service quality will be subject to ongoing evaluation by All Dogs Unleashed. While this oversight can help maintain brand standards and provide valuable feedback for improvement, it also places an obligation on the franchisee to consistently deliver high-quality service. The franchisee should be prepared for the possibility of customer surveys and understand that negative feedback could lead to required corrective actions or further scrutiny from All Dogs Unleashed.