Is All Dogs Unleashed allowed to charge a fee for software maintenance and upgrades?
All_Dogs_Unleashed Franchise · 2025 FDDAnswer from 2025 FDD Document
- 10.1.
Computer System.
You shall acquire and use only the computer systems and equipment that Franchisor prescribes for use by ALL DOGS UNLEASHED Franchised Businesses ("Computer System"), and adhere to Franchisor's requirements for use.
Requirements may include, among other things, connection to remote servers, off-site electronic repositories, and high-speed Internet connections.
As technology or software is developed in the future, Franchisor may, in its sole discretion, require you to add to your Computer System memory, ports, and other accessories or peripheral equipment or additional, new, or substitute software, and replace or upgrade your Computer System and software as Franchisor prescribes.
You shall acquire, install and maintain such anti-virus and anti-spyware software as Franchisor requires, and shall adopt and implement such Internet user policies as Franchisor may prescribe for purposes of avoiding, blocking, and eliminating viruses and other conditions that interfere with operation of the Computer System.
Source: Item 23 — RECEIPTS (FDD pages 49–158)
What This Means (2025 FDD)
According to All Dogs Unleashed's 2025 Franchise Disclosure Document, franchisees are required to use specific computer systems and software prescribed by the franchisor. The franchisor has the discretion to mandate upgrades, replacements, and additions to the computer system, including memory, ports, accessories, and software. Franchisees must also acquire and maintain anti-virus and anti-spyware software as required by All Dogs Unleashed, and implement prescribed internet user policies.
This means that as a franchisee, you must stay current with the technology and software All Dogs Unleashed requires. While the FDD does not explicitly state that All Dogs Unleashed will charge a fee for these updates, it does state that the franchisee is responsible for the costs associated with these changes.
Prospective franchisees should clarify with All Dogs Unleashed whether these software upgrades and maintenance will incur direct fees, and if so, what the typical cost and frequency of these charges are. Understanding these potential technology expenses is crucial for accurate financial planning.