What is the service goal for the RMO system availability via the Internet for All County franchisees?
All_County Franchise · 2025 FDDAnswer from 2025 FDD Document
LCS agrees to provide maximum system availability. The service goal for the RMO system is to be available via the Internet not less than 98% of the agreed production hours. Outages will be non-contiguous. Service hours vary and every effort will be made to perform system maintenance or upgrades in evening hours unless otherwise relating to an individual CUSTOMER support request. LCS accepts no liability for outages relating to problems with local telephonic networks and connectivity running through another agency or provider.
Source: Item 22 — Contracts (FDD page 43)
What This Means (2025 FDD)
According to All County's 2025 Franchise Disclosure Document, London Computer Systems Inc. (LCS) aims to provide maximum system availability for the Rent Manager Online (RMO) system. The service goal is for the RMO system to be accessible via the internet at least 98% of the agreed production hours. This means that All County franchisees should expect the online system to be up and running for the vast majority of the time they need it for their business operations.
However, the agreement also notes that outages may occur, but they will be non-contiguous, meaning they will be isolated incidents rather than prolonged continuous downtime. LCS will try to schedule system maintenance or upgrades during evening hours to minimize disruption, unless it relates to a specific customer support request.
It's important to note that LCS is not responsible for outages caused by issues with local telephonic networks or connectivity problems originating from another agency or provider. Therefore, All County franchisees should ensure they have a reliable internet connection to avoid potential disruptions that are outside of LCS's control. The agreement also outlines backup procedures, with snapshot backups created multiple times a day and stored for a week, and monthly snapshot backups stored for a year, with database mirroring in real-time to two physical locations in separate states.