What is the phone number All County franchisees can use to contact LCS support?
All_County Franchise · 2025 FDDAnswer from 2025 FDD Document
RMO includes Unlimited Support and Updates. LCS Support is provided via phone at 800-669-0871 or email at support@rentmanager.com. Regular support hours are 8:00am-7:00pm EST. A 24-hr after-hours number is available for emergency service related issues only and can be reached at the regular phone support number after regular support hours. The service objective during regular support hours is to have a technician available whenever the CUSTOMER calls. In the event a technician is not available, a support ticket is entered and the call will be returned in the order it is received. The ticket is tracked with a ticket number and is not closed until the CUSTOMER's issue is either resolved or several unsuccessful attempts have been made by LCS to contact the CUSTOMER. The CUSTOMER may request the ticket number and status at any time.
Support includes technical issues, setup, and specific usage of the software. Support does not include general RM software training unless otherwise agreed upon outside the terms of this SA. LCS provides introductory guidebooks, in-program (F1 key) contextual Help, and supplemental material for learning the software. It is suggested to reference these materials before calling LCS Support. Please indicate to the technician when the issue is resolved to your satisfaction so the ticket may be closed.
Source: Item 22 — Contracts (FDD page 43)
What This Means (2025 FDD)
According to All County's 2025 Franchise Disclosure Document, franchisees can contact LCS (London Computer Systems) support via phone at 800-669-0871. This support line is available during regular support hours, which are 8:00 am to 7:00 pm EST.
For emergency service-related issues outside of regular support hours, All County franchisees can still use the same phone number (800-669-0871) to reach a 24-hour after-hours service. The service objective during regular hours is to have a technician available for every call. If a technician is unavailable, a support ticket will be created, and the call will be returned in the order it was received.
The support provided by LCS includes assistance with technical issues, setup, and specific usage of the Rent Manager software. However, it does not include general Rent Manager software training unless otherwise agreed upon. All County franchisees are encouraged to reference introductory guidebooks, in-program help, and supplemental materials before contacting LCS support.