On what page of the All County Franchise Agreement can I find information about 'General Guidance'?
All_County Franchise · 2025 FDDAnswer from 2025 FDD Document
[Item 23: Receipts]
13. GENERAL GUIDANCE.
13.1. Once you commence operation of the Business you will be required to submit to us reports, records and other financial statements regarding the performance of the Business. Also, we may conduct on-site inspections. Based on the information that we receive and review we may provide you with further direction and guidance by providing you with additional written materials, telephone consultations, or training. General guidance as to the operation of the Business will be found primarily in the Operations Manual or given to you through other written materials or bulletins from us. Guidance may be provided to you in any of the following ways:
- 13.1.1. Telephone and Internet e-mail consultation during such times as are outlined in the Operations Manual;
- 13.1.2. Buying advisory services whereby we may provide you with lists of sources and approved suppliers for our products, merchandise, accessories, services, fixtures, furnishings, equipment, signs, etc.;
- 13.1.3. Wholesaling services whereby we may ourselves act as an approved or designated source for products, merchandise, accessories, fixtures, furnishings, equipment, signs, etc.;
- 13.1.4. Ongoing marketing programs to fulfill our obligations of this Agreement;
- 13.1.5. Newsletter services whereby we may inform you periodically about the current events in the ALL COUNTY® franchise program;
- 13.1.6. Meetings, whereby we may convene with you and other ALL COUNTY® franchisees for business or social purposes;
13.1.7. Research and development regarding Methods of Operation; and/or
13.1.8. At your request, we will furnish additional guidance and assistance and, in such a case, may charge the per diem fees and charges we establish from time to time. If you request, or if we require, additional or special training for your employees, all of the expenses that we incur in connection with such training, including per diem charges and travel and living expenses for our personnel, will be your responsibility.
Source: Item 23 — Receipts (FDD pages 43–157)
What This Means (2025 FDD)
According to All County's 2025 Franchise Disclosure Document, information regarding 'General Guidance' can be found within Item 23, specifically under section 13.1. This section outlines how All County will provide direction and guidance to franchisees after they commence business operations. This support may come through written materials, telephone consultations, or training. The Operations Manual is the primary source for general guidance, supplemented by written materials and bulletins from All County.
All County may provide guidance through various channels, including telephone and internet consultation, buying advisory services (providing lists of approved suppliers), wholesaling services (acting as a source for products), ongoing marketing programs, newsletters, and meetings with other franchisees. These resources aim to support franchisees in the operation of their All County business and ensure compliance with the franchise agreement.
Additionally, All County may offer research and development regarding methods of operation. Franchisees can also request additional guidance and assistance, although All County may charge per diem fees for these services. If additional or special training is required for the franchisee's employees, the franchisee will be responsible for all associated expenses, including per diem charges and travel and living expenses for All County personnel. This clarifies the scope and potential costs associated with additional support and training beyond the standard offerings.