For All County, are the one-time activation fee and the first month service fee refundable?

According to All County's 2025 Franchise Disclosure Document, the one-time activation fee and the first month service fee for Rent Manager Online (RMO) are non-refundable. This is explicitly stated in the Rent Manager Online Service Agreement. The first month's service fee is prorated depending on the day of the month the account is set up. Billing begins when the customer pays both the one-time setup fee and the first month's service charge.

This non-refundable policy means that a prospective All County franchisee will not receive these fees back under any circumstances once they have been paid to set up the Rent Manager Online service. This is a standard practice in many software and service agreements, as these fees often cover the initial costs of setting up the account and providing initial services. Franchisees should factor this into their initial investment calculations, as these costs are sunk costs.

However, the agreement does allow for cancellation of accounts within 30 days of account creation, but with a penalty of all setup fees and the first month of service charges. This means that even if a franchisee cancels shortly after starting, they will still forfeit these initial fees. Cancellation after 30 days but within the one-year agreement requires full payment of the remaining monthly fees through the contract end date, highlighting the importance of carefully considering the commitment before signing up for the service.