What is the name of the company that provides the Rent Manager Online service for All County franchisees?
All_County Franchise · 2025 FDDAnswer from 2025 FDD Document
London Computer Systems, Inc. | 9140 Waterstone Blvd. | Cincinnati, OH 45249 | Phone: 800-669-0871 | Fax: 513-583-8736
RENT MANAGER ONLINE SERVICE AGREEMENT
Version: Rent Manager 12
The following is a Service Agreement (SA) between London Computer Systems Inc. (LCS) and the "CUSTOMER". The SA outlines the parameters for operating the Rent Manager Online (RMO) software. RMO allows the CUSTOMER to access the program through the internet using a remote desktop client on a MAC or PC.
This agreement begins when the CUSTOMER account is created by LCS; this is referred to as the "Start Date." This agreement shall be in effect for one year from when the account is created by LCS and may not be postponed. Expired SAs shall automatically renew monthly after the first year until the account is terminated.
SERVICES
Services are to include the following:
- Unlimited 24/7 access to RM software via the Internet
- Unlimited support by trained technicians during business hours (8:00am-7:00pm Eastern)
- Rent Manager software updates (applied by LCS)
- Regular automatic backups
System Availability
LCS agrees to provide maximum system availability. The service goal for the RMO system is to be available via the Internet not less than 98% of the agreed production hours. Outages will be non-contiguous. Service hours vary and every effort will be made to perform system maintenance or upgrades in evening hours unless otherwise relating to an individual CUSTOMER support request. LCS accepts no liability for outages relating to problems with local telephonic networks and connectivity running through another agency or provider.
Backups
Snapshot backups are created multiple times a day and kept for a week. Monthly snapshot backups are stored for a year. In addition, the database is synched (mirrored) in real-time to two physical locations in separate states. The CUSTOMER may request a data restoration by contacting LCS Support for a service charge.
Source: Item 22 — Contracts (FDD page 43)
What This Means (2025 FDD)
According to All County's 2025 Franchise Disclosure Document, the Rent Manager Online (RMO) service is provided by London Computer Systems Inc. (LCS). This company is responsible for providing All County franchisees with access to the Rent Manager software through the internet. They also handle software updates and regular data backups.
All County franchisees utilize Rent Manager Online to manage their property management operations. LCS provides unlimited 24/7 access to the software, along with unlimited support from trained technicians during business hours. This ensures that franchisees have the necessary tools and assistance to effectively manage their business.
The agreement between LCS and the All County franchisee begins when LCS creates the franchisee's account and lasts for one year. Expired agreements automatically renew monthly after the first year until the account is terminated. LCS commits to providing maximum system availability, aiming for the RMO system to be accessible via the internet at least 98% of the time.
LCS also performs regular data backups, including multiple daily snapshot backups kept for a week and monthly snapshot backups stored for a year. The database is mirrored in real-time to two physical locations in separate states, ensuring data security and redundancy. Franchisees can request data restoration by contacting LCS Support, though a service charge may apply.