What kind of operational support does All County provide to franchisees?

Operating Assistance. We will respond to your questions regarding operational issues and provide support on an as-needed basis.

It is the nature of the ALL COUNTY® business that all subjects are integrated into the training program, and that there are no clear delineations between the subjects being learned. Patrick Capozza is our Vice President of Franchise Training and Support and has experience in training our franchisees in all training subject areas since 2011.

Commencement Assistance (Franchise Agreement Article 10.1.3.). In addition to the Pre-Opening Training, our representative will provide 2 days of assistance to you in your Territory that will be provided within 60 days after your office opens for business.

Additional and Refresher Training (Franchise Agreement Article 13.1.8). We will furnish additional guidance and assistance through periodic training programs. If you request or if we require, we will provide additional training for your employees. All of the expenses that we incur in connection with such additional or refresher training, including per day charges and travel and lodging expenses for our representatives, will be your responsibility. Typically we may charge $300 per day for any additional training we provide if we elect to charge you for the training.

Equipment, Signs, Fixtures, and Supplies (Franchise Agreement Section 9). We will provide you with indirect assistance in obtaining equipment, signs, fixtures, and supplies by providing a written list of any items needed to operate the Franchise Business. We will provide you with written specifications for any required items and we will provide you with a written list identifying any approved suppliers for equipment, signs, fixtures, or supplies. We will not deliver or install any equipment, signs, fixtures, and supplies.

Operations Manual (Franchise Agreement Article 12.1). We offer our Operations Manual as guidance in the operation of your Franchise Business. You must follow the terms of the Operations Manual's current edition. We may update or revise the Operations Manual from time to time. We will provide you with these updates. Prior to purchasing a franchise, we will provide you with the opportunity to view our Operations Manual at our main office in St. Petersburg, Florida.

We may establish or approve local and/or regional advertising cooperatives in your local or regional areas, covering the geographical areas we may designate in our sole business judgment. Membership in any advertising cooperative will be defined by a geographic area and we will manage the advertising cooperative. The decision whether to join any advertising cooperative will be voluntary for both company owned and franchisee owned locations and franchisees will not be required to join any advertising cooperative. The maximum amount any franchisee will be required to contribute to an advertising cooperative is 1% of annual Gross Revenue.

Computer Requirements. You must use our required, customized version of Rent Manager® real estate management software as part of the Franchise Business. You will be required to sign an "Activation Agreement" with London Computer Systems, Inc. as a condition of using the Rent Manager® software. A sample copy of the Activation Agreement is included as Exhibit G to this Franchise Disclosure Document. London Computer Systems, Inc.'s principal business address is 1007 Cottonwood Drive, Loveland, OH 45140, Phone: 800‐669‐0871.

There is a $150 per seat initial software setup fee for each seat and you must pay us a monthly software license fee, which is presently $250 for the first seat and $60 for each additional seat. Also, you must pay us a website and e-mail hosting and maintenance fee, which is presently $65 a month. Any software or hardware we require you to use is not proprietary to us.

Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 20–26)