What are the hours of availability for technician support offered to All County franchisees?
All_County Franchise · 2025 FDDAnswer from 2025 FDD Document
ing through another agency or provider.
Backups
Snapshot backups are created multiple times a day and kept for a week. Monthly snapshot backups are stored for a year. In addition, the database is synched (mirrored) in real-time to two physical locations in separate states. The CUSTOMER may request a data restoration by contacting LCS Support for a service charge.
Although LCS has taken significant measures to protect CUSTOMER data, LCS accepts no liability for data loss relating to acts of God, misuse of the system by users, or other uncontrollable forces.
Support & Maintenance
RMO includes Unlimited Support and Updates. LCS Support is provided via phone at 800-669-0871 or email at support@rentmanager.com. Regular support hours are 8:00am-7:00pm EST. A 24-hr after-hours number is available for emergency service related issues only and can be reached at the regular phone support number after regular support hours. The service objective during regular support hours is to have a technician available whenever the CUSTOMER calls. In the event a technician is not available, a support ticket is entered and the call will be returned in the order it is received. The ticket is tracked with a ticket number and is not closed until the CUSTOMER's issue is either resolved or several unsuccessful attempts have been made by LCS to contact the CUSTOMER.
Source: Item 22 — Contracts (FDD page 43)
What This Means (2025 FDD)
According to All County's 2025 Franchise Disclosure Document, franchisees receive technician support through LCS for the Rent Manager Online (RMO) software. Regular support hours are from 8:00 am to 7:00 pm EST. This support is accessible via phone at 800-669-0871 or email at support@rentmanager.com.
For emergency service-related issues outside of regular hours, All County franchisees can call the regular phone support number to reach a 24-hour after-hours service. During regular support hours, the service objective is to have a technician available whenever a franchisee calls. If a technician is unavailable, a support ticket is created, and the call is returned in the order it was received.
The support provided includes assistance with technical issues, software setup, and specific usage of the software. However, it does not include general Rent Manager software training unless agreed upon separately. All County franchisees are encouraged to use the provided introductory guidebooks, in-program help (F1 key), and supplemental materials before contacting LCS Support. Franchisees should also inform the technician when their issue is resolved to close the support ticket.