Where can an All County franchisee primarily find general guidance as to the operation of the Business?

General guidance as to the operation of the Business will be found primarily in the Operations Manual or given to you through other written materials or bulletins from us. Guidance may be provided to you in any of the following ways:

• 13.1.1. Telephone and Internet e-mail consultation during such times as are outlined in the Operations Manual;
• 13.1.2. Buying advisory services whereby we may provide you with lists of sources and approved suppliers for our products, merchandise, accessories, services, fixtures, furnishings, equipment, signs, etc.;
• 13.1.3. Wholesaling services whereby we may ourselves act as an approved or designated source for products, merchandise, accessories, fixtures, furnishings, equipment, signs, etc.;
• 13.1.4. Ongoing marketing programs to fulfill our obligations of this Agreement;
• 13.1.5. Newsletter services whereby we may inform you periodically about the current events in the ALL COUNTY® franchise program;
• 13.1.6. Meetings, whereby we may convene with you and other ALL COUNTY® franchisees for business or social purposes;
• 13.1.7. Research and development regarding Methods of Operation; and/or
• 13.1.8. At your request, we will furnish additional guidance and assistance and, in such a case, may charge the per diem fees and charges we establish from time to time. If you request, or if we require, additional or special training for your employees, all of the expenses that we incur in connection with such training, including per diem charges and travel and living expenses for our personnel, will be your responsibility.

Source: Item 23 — Receipts (FDD pages 43–157)