What staffing requirements does Aira Fitness impose on franchisees to ensure proper customer service?
Aira_Fitness Franchise · 2025 FDDAnswer from 2025 FDD Document
ur then-current per diem training fee for all training we conduct for you, not to exceed One Thousand Dollars ($1,000.00) per day, plus travel and living expenses incurred by our trainers.
- D. Staffing. You agree to staff the Aira Fitness Business with the number of managers and employees sufficient to operate the Aira Fitness Business in compliance with this Agreement and any mandatory standards and specifications in the Operations Manual and to provide proper customer service during all hours of operation in order to protect the quality of the services and products offered by you at the Aira Fitness Business for protection of the Marks. No employee of yours will be deemed to be an employee of ours for any purpose whatsoever, and nothing in any aspect of the System and Marks in any way shifts any employee or employment related responsibility from you to us. You acknowledge that you are an independent business and responsible for control and management of your Aira Fitness Business, including, but not limited to, the hiring, discharging, training, compliance with wage and hour requirements, personnel policies, benefits, record keeping, scheduling, supervision and discipline of employees, regardless of whether you receive advice from us on these subjects. You acknowledge that we have no power, responsibility or liability for personnel decisions regarding your employees.
- E. Attendance at Meetings. Unless we approve otherwise, you and your manager must attend all quarterly sales and operations meetings and annual franchise conventions we may hold or sponsor, and we reserve the right to charge you a fee to attend any franchise convention or meeting we hold or sponsor. If you are not able to attend a meeting or convention, you must notify us prior to the meeting, and we may mandate that you substitute a person acceptable to us to attend on your behalf. If you fail to attend a franchise convention or meeting, we reserve the right to charge you a non-attendance fee of Five Hundred Dollars ($500.00).
**8.
Source: Item 23 — **RECEIPTS (FDD pages 59–254)
What This Means (2025 FDD)
According to Aira Fitness's 2025 Franchise Disclosure Document, franchisees are responsible for staffing their Aira Fitness Business with enough managers and employees to meet the standards outlined in the Franchise Agreement and Operations Manual. This staffing level must be sufficient to provide proper customer service during all operating hours and to protect the quality of services and products offered, thereby safeguarding the Aira Fitness Marks. The franchisee is considered an independent business, responsible for all aspects of employee management, including hiring, training, and compliance with labor laws. Aira Fitness has no responsibility or liability for the franchisee's personnel decisions.
Specifically, Aira Fitness requires franchisees to operate their businesses 24 hours a day, every day of the year, subject to local laws. While franchisees must maintain these hours, Aira Fitness retains the right to mandate a minimum number of staffed hours. Any deviation from the 24/7 operating schedule requires written authorization from Aira Fitness. Failure to maintain these operating hours, specifically closing for two consecutive days or five or more days within a 12-month period without prior written consent, can be considered a voluntary abandonment of the franchise, potentially leading to termination of the Franchise Agreement.
In practical terms, this means an Aira Fitness franchisee must carefully plan their staffing to cover all operating hours, potentially requiring multiple shifts and a substantial number of employees. The franchisee bears the full financial burden of these staffing requirements, including wages, benefits, and training costs. The requirement to operate 24/7, unless otherwise agreed, places a significant responsibility on the franchisee to manage staffing effectively and ensure consistent customer service, which could impact profitability and operational complexity.
Prospective franchisees should carefully consider the implications of these staffing and operational requirements, evaluating their ability to recruit, train, and manage a sufficient workforce to meet Aira Fitness's standards and maintain 24/7 operation. It would be prudent to discuss with Aira Fitness the typical staffing levels required for different business models (Fitness Center vs. Pod) and the flexibility available regarding operating hours in specific locations.