Is Afuri Ramen Dumpling obligated to provide ongoing maintenance for computer software and hardware?
Afuri_Ramen_Dumpling Franchise · 2024 FDDAnswer from 2024 FDD Document
information and passwords as needed.
Neither we nor our affiliates will have any obligation to provide any ongoing maintenance, repairs, upgrades or updates related to your computer software and hardware. However, you must upgrade or update your computer hardware and software as we may direct during the term of the franchise agreement. There are no contractual limitations on the frequency and cost of this obligation. We estimate that updates or upgrades to your POS System will be approximately $0 to $1,000 per year. If available, updates to our Proprietary Sof
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 27–34)
What This Means (2024 FDD)
According to Afuri Ramen Dumpling's 2024 Franchise Disclosure Document, neither Afuri Ramen Dumpling nor its affiliates are obligated to provide ongoing maintenance, repairs, upgrades, or updates related to a franchisee's computer software and hardware. However, Afuri Ramen Dumpling can direct franchisees to upgrade or update their computer hardware and software during the term of the franchise agreement, with no contractual limitations on the frequency and cost of this obligation.
Afuri Ramen Dumpling estimates that updates or upgrades to the POS System will cost approximately $0 to $1,000 per year. If available, updates to their Proprietary Software are included with the software.
This means that while Afuri Ramen Dumpling is not responsible for routine maintenance, they can mandate upgrades, potentially creating an ongoing expense for the franchisee. The franchisee bears the risk of unexpected costs associated with required updates, which could impact their profitability. It is important for a prospective franchisee to factor in these potential costs when evaluating the financial viability of the franchise.