Under the Standard Program, is an Aerus franchisee required to maintain a service and repair center in all Approved Locations?
Aerus Franchise · 2025 FDDAnswer from 2025 FDD Document
Under the Standard Program, you must maintain a service and repair center (in accordance with the Manuals) in all Approved Locations. Satellites and Licensed Outlets are not required to maintain on-site service and repair centers so long as repair, maintenance and service obligations can be adequately and timely provided from another affiliated Approved Location.
In limited circumstances, under the Associate Program, you may be permitted to outsource repair and maintenance services to another Aerus Business, and avoid establishing a repair, maintenance, and service center in your Approved Location. We must approve your contractual arrangement with the other Aerus Business.
Source: Item 8 — Restrictions on Sources of Products and Services (FDD pages 29–33)
What This Means (2025 FDD)
According to Aerus's 2025 Franchise Disclosure Document, franchisees operating under the Standard Program are generally required to maintain a service and repair center at each of their Approved Locations. This requirement is in accordance with the standards outlined in the Aerus manuals. However, this requirement does not extend to Satellites and Licensed Outlets, provided that repair, maintenance, and service obligations can be adequately and promptly fulfilled from another affiliated Approved Location.
There is an exception to this rule under the Associate Program. In limited circumstances, Aerus franchisees under the Associate Program may be permitted to outsource repair and maintenance services to another Aerus Business. This allows them to avoid establishing a repair, maintenance, and service center in their Approved Location. However, this arrangement requires approval from Aerus.
Prospective franchisees should carefully consider which program best suits their business model and operational capabilities. The Standard Program requires a more comprehensive setup with on-site service and repair, while the Associate Program offers flexibility in outsourcing these services, subject to Aerus's approval. Franchisees should discuss with Aerus the specific requirements and potential benefits of each program to make an informed decision.