Under the Aerus Associate Program, what are the options for fulfilling service and repair obligations?
Aerus Franchise · 2025 FDDAnswer from 2025 FDD Document
are similar.
| Program | May open additional Satellites or Outlets with our approval | Service & Repair Center | Minimum Sales Requirement |
|---|---|---|---|
| Standard Program | Yes | Must maintain service and repair center within Approved Location | Generally, No less than 45 Core Units per Approved Location per Quarter plus 80% of average Gross Sales of aftermarket, labor and parts per quarter |
| Associate Program | No | May ma |
Source: Item 1 — The Franchisor and any Parents, Predecessors, and Affiliates (FDD pages 9–15)
What This Means (2025 FDD)
According to Aerus's 2025 Franchise Disclosure Document, franchisees operating under the Associate Program have two options for fulfilling their service and repair obligations. They can either maintain a service and repair center within their Approved Location or contract with another Aerus Business to handle all service and repair duties. This provides flexibility for Associate Program franchisees, allowing them to choose the option that best suits their business model and resources.
Maintaining a service and repair center requires the franchisee to invest in the necessary equipment, training, and personnel. This option may be suitable for franchisees who anticipate a high volume of service and repair requests and want to maintain direct control over the quality and timeliness of these services. However, it also entails additional costs and operational complexities.
Contracting with another Aerus Business allows the franchisee to outsource their service and repair obligations. This can be a more cost-effective option for franchisees who prefer to focus on sales and marketing, or who do not have the resources to establish and maintain their own service and repair center. However, it also requires careful selection of a reliable and competent service provider, and ongoing monitoring to ensure customer satisfaction. The FDD does not specify whether the other Aerus Business must be a Standard Program franchisee or if it can also be an Associate Program franchisee.