Is there a specific department within Aerus responsible for ensuring compliance with this policy?
Aerus Franchise · 2025 FDDAnswer from 2025 FDD Document
The Franchised Business must comply with the Americans with Disability Act, and all local zoning laws, land use laws and regulations. You must comply with the Truth in Lending Law and other laws applicable to the offer of financing. Further, with respect to your sale of products through direct in-home demonstrations, you must comply with a number of regulations particular to such activity including: the Federal Trade Commission Rule granting the purchaser in any such sale an unfettered right to cancel the transaction within three business days; the Federal Communications Commission regulation requiring you to maintain a list of consumers who have asked you directly to not call them again; and some state and federal statutes that permit residential telephone users
to have their names placed on a state or federally managed "do not call" list to which telephone marketers must subscribe and adhere. You may also have to comply with local ordinances that require the in-home salespersons to hold a solicitors or direct sellers permit. Other state laws prohibit certain abusive "referral sales schemes". State or local laws may also require the bonding of door-to-door salespeople. You must operate the Franchised Business according to all laws that apply to businesses generally, including federal, state, and local employment and health and safety laws and regulations. You must comply with all present and future laws and regulations that apply to the collection, dissemination, retention and use of personal information.
It is your responsibility to consult with your legal advisor regarding any and all laws which may apply to your business.
Source: Item 18 — Public Figures (FDD page 60)
What This Means (2025 FDD)
The 2025 Aerus Franchise Disclosure Document does not explicitly state whether there is a specific department responsible for ensuring franchisee compliance with policies and procedures. However, the FDD does outline several key areas where franchisees must adhere to company standards, legal requirements, and ethical practices. These areas include sales practices, customer service, advertising, and general business operations. Franchisees are expected to follow the policies and procedures outlined in the manuals and communications provided by Aerus.
Aerus franchisees are responsible for operating their businesses in accordance with all applicable federal, state, and local laws, ordinances, and regulations. This includes compliance with the Americans with Disabilities Act, Truth in Lending Law, and regulations related to direct in-home sales, such as the Federal Trade Commission Rule on transaction cancellations and Federal Communications Commission regulations regarding do-not-call lists. Franchisees must also adhere to laws concerning the collection, dissemination, retention, and use of personal information.
To ensure compliance, Aerus franchisees must develop a sales organization that follows the company's policies and procedures, recruit and train sales representatives to properly demonstrate and sell products, and actively use customer data to support existing customers and develop leads. Franchisees are also required to address customer complaints and report any improper sales activities to Aerus. While the FDD does not specify a dedicated compliance department, it emphasizes the franchisee's responsibility to maintain ethical and legal standards in their business operations.
Prospective Aerus franchisees should inquire with the franchisor about the specific resources and support systems in place to assist franchisees in maintaining compliance. This includes understanding the roles and responsibilities of different departments or individuals within Aerus who oversee or assist with compliance-related matters. Understanding the franchisor's compliance oversight structure is crucial for franchisees to operate their businesses effectively and ethically.