Who supervises the Aerus training program?
Aerus Franchise · 2025 FDDAnswer from 2025 FDD Document
We or our affiliates conduct our training program. Aerus' President, Kevin Hickey, supervises the training program. His experience includes over 42 years in the field, and over 17 years as the company's President or similar titles. Various instructors and franchisees provide training. Aerus' Vice President of Sales Operations, Director of Sales Operations and/or Director of National Service, or employees they designate, provide administration, accounting, inventory control and FOAS training. The Executive Vice President- Sales, Area and Regional Director of Franchising, other executives, other regional franchise directors and franchise owners provide training as to sales and service personnel development, real estate and marketing, advertising and database management, store opening assistance and Standard Product Training. All instructors have more than 5 years' experience in the industry. The instructional materials we use includes our Manuals, software systems, product demonstration and other instructional sales videos and materials.
If your personnel do not successfully complete any portion of their required training, we may require them to repeat it. If, you, your Operating Personnel and/or other personnel have actual current (or prior) sales experience, either through working directly with an existing Aerus Business or through comparable industry experience, and have demonstrated proficiency in customer service, lead generation and management, they may not be required to complete all phases of training. We may require further, advanced or additional training for you or any of your personnel. Your Operating Principal and General Manager must successfully complete initial training to our satisfaction before the Opening Date, but in no event later than 6 months after you sign the Franchise Agreement. If you do not successfully complete initial training, we have the right to terminate the Franchise Agreement.
We do not charge tuition or impose a fee for training-related materials in connection with our initial training programs, but you are responsible for all training-related expenses incurred by all persons who attend training including costs of travel, lodging, local transportation to and from the training site, meals and wages. Training provided to individuals not required by us to attend may require the payment of an attendance fee.
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 36–43)
What This Means (2025 FDD)
According to Aerus's 2025 Franchise Disclosure Document, the training program is supervised by Aerus' President, Kevin Hickey. Mr. Hickey has over 42 years of experience in the field and has served as the company's President or in similar roles for over 17 years. The training is conducted by Aerus or its affiliates. Other instructors and franchisees also provide training. Aerus' Vice President of Sales Operations, Director of Sales Operations and/or Director of National Service, or employees they designate, provide administration, accounting, inventory control and FOAS training. The Executive Vice President- Sales, Area and Regional Director of Franchising, other executives, other regional franchise directors and franchise owners provide training as to sales and service personnel development, real estate and marketing, advertising and database management, store opening assistance and Standard Product Training. All instructors have more than 5 years' experience in the industry.
Aerus uses various instructional materials, including manuals, software systems, product demonstrations, and instructional sales videos. If personnel do not successfully complete their required training, Aerus may require them to repeat it. However, if franchisees or their personnel have current or prior sales experience, either through working directly with an existing Aerus Business or through comparable industry experience, and have demonstrated proficiency in customer service, lead generation, and management, they may not be required to complete all phases of training.
Aerus may also require further, advanced, or additional training for franchisees or their personnel. The Operating Principal and General Manager must successfully complete initial training to Aerus's satisfaction before the Opening Date, but no later than 6 months after signing the Franchise Agreement. Failure to successfully complete initial training gives Aerus the right to terminate the Franchise Agreement. Aerus does not charge tuition or impose a fee for training-related materials in connection with initial training programs, but franchisees are responsible for all training-related expenses, including travel, lodging, local transportation, meals, and wages.