Who is responsible for the training and support of Outlet Licensees for an Aerus franchise?

According to the 2025 Aerus Franchise Disclosure Document, the franchisee is responsible for the training and support of their Outlet Licensees. Specifically, the franchisee must fulfill all promises and commitments made to approved customers by the franchisee and any of its Outlet Licensees, sales representatives, employees, or agents.

This means that Aerus franchisees are directly accountable for ensuring that their Outlet Licensees are properly trained and supported to meet customer expectations and uphold the brand's standards. The franchisee's obligations extend to the actions and representations of their Outlet Licensees, reinforcing the importance of careful selection, training, and oversight.

This arrangement is typical in many franchise systems, where the franchisee acts as a local manager responsible for day-to-day operations and customer service. The franchisee's role includes ensuring that all staff, including Outlet Licensees, are well-versed in product knowledge, sales techniques, and customer service protocols. This structure allows Aerus to maintain consistent service quality and customer satisfaction across all franchised locations.