Does Aerus require franchisees to provide service under any warranty offered by the company?
Aerus Franchise · 2025 FDDAnswer from 2025 FDD Document
nchisee's inventory for ninety (90) days or longer. Company will refund such increases to the Security Deposit within thirty (30) days after Franchisee provides evidence satisfactory to Company confirming the sale of such Consigned Products in accordance with the terms of this Agreement.
E. Franchisee understands and acknowledges that Company provides certain warranties which vary with respect to the Consigned Products and run directly to the benefit of the consumer who purchases a Consigned Product from or through any authorized distribution channel, including sales by or through the Franchised Business pursuant to this Agreement (the "Company Consumer Warranty"). Neither Franchisee, nor any of its Outlet Licensees or Sales Representatives, may represent or suggest that Company has or will provide any warranty, express or implied, other than the warranty actually provided by Company. Franchisee may not extend the Company Consumer Warranty or provide or offer additional warranties above and beyond the Company Consumer Warranty. As part of the service requirement described herein, Franchisee shall honor and provide service in connection with any Company Consumer Warranty.
11. Advertising, Marketing, Promotion; Use of the Internet.
- A. All advertising or marketing to be undertaken by Franchisee shall comply with Company's standards, specifications and procedures as specifically described herein and in the Manuals. Franchisee shall submit a sample of each type of advertising material to Company for Company's approval prior to use. Franchisee may not use any advertising material, unless such material has been approved in writing by Company and has not subsequently been disapproved by Company. Franchisee shall immediately discontinue the use of any advertising materials which Company subsequently disapproves. No advertising, marketing or promotions material may be placed outside the Area of Responsibility, and Franchisee shall not place or otherwise conduct any national or international advertising of any kind.
- B. Franchisee shall install and, at all times during the term of this Agreement, maintain an outdoor sign in a prominent location in accordance with Company's sign specifications in effect from time to time, or as approved, in writing, by Company, unless prohibited from doing so by applicable laws and regulations.
- C. Franchisee shall advertise, at all times, in the manner designated by Company from time to time in the Manuals or otherwise in writing, using formats or templates approved in advance by Company.
Source: Item 23 — Receipts (FDD pages 74–305)
What This Means (2025 FDD)
According to Aerus's 2025 Franchise Disclosure Document, franchisees are required to provide service under the company's warranties. Aerus franchisees must offer prompt and quality service, including honoring any warranty the company provides, to customers who purchased products from them or their representatives. This service extends to other Aerus product owners within the franchisee's designated area or those who contact the franchise location directly, as well as owners of other products that Aerus may designate from time to time.
To meet this obligation, Aerus franchisees must establish and maintain a service and repair center at their approved location, following the guidelines in the company's manuals. However, with Aerus's prior approval, a franchisee can fulfill this requirement through a contractual agreement with another existing Aerus business owner. This alternative arrangement must be approved by Aerus in all respects, ensuring that the franchisee's repair, maintenance, service, and warranty obligations are fully met.
Furthermore, Aerus franchisees are prohibited from offering warranties beyond the scope of Aerus's official consumer warranty. They cannot make any representations suggesting that Aerus will provide warranties other than those explicitly offered by the company. This ensures consistency and control over warranty obligations within the Aerus franchise system.