What is the relationship between the franchisor's assistance provided by Aerus (Item 11) and the restrictions on sources of products and services (Item 8)?

[Item 8: Restrictions on Sources of Products and Services]

Item 8

RESTRICTIONS ON SOURCES OF PRODUCTS AND SERVICES

You must operate your Franchised Business in strict conformance with our methods, standards, and specifications, which we will prescribe in the Franchise Agreement, the Manuals, and in other written documents. We may periodically modify our standards and specifications relating to the operation of an Aerus Business including, for example: standards and specifications for Products, Product components, spare parts and other inventory, supplies, signage, equipment; consignment

policies; sales and service policies; product warranties; and related standards, by written notice to you or through changes in the Manuals.

Required Purchases

You must purchase or lease, install and maintain all of the Products, Product parts and components, fixtures, furnishings, equipment (including electronic cash register, or computer hardware and software and administration systems and satellite communications systems), décor items, signs, uniforms and related items that we prescribe in the Manuals or otherwise in writing, which will be made available to you prior to signing the Franchise Agreement. You must obtain our written consent prior to installing or permitting to be installed any fixtures, furnishings, equipment, decor items, signs, games, vending machines or other items not previously authorized by us. We will promptly furnish to you, on your written request, our then-current standards and specifications applicable to any equipment, supplies, or other products we require, to the extent the standards and specifications do not constitute our trade secrets.

Approved and Designated Suppliers

[Item 11: Franchisor's Assistance, Advertising, Computer Systems, and Training]

Item 11

FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING

Except as listed below, we are not required to provide you with any assistance.

Pre-Opening Obligations: Before you open your Franchised Business:

• 1. Upon receipt of your order, we will provide you an initial inventory of Consigned Products, parts, accessories and supplies in the amounts that you request, when you place and order and pay the requisite Security Deposit. You are responsible for payment of all shipping and handling charges incurred in connection with the shipment. (Franchise Agreement Section 10).

Continuing Obligations: During the operation of your Franchised Business:

• 1. We and our designated suppliers will replenish your initial inventory of Consigned Products and other Products, parts, accessories and supplies according to the terms and conditions contained in the Manuals or otherwise in writing, so long as you are compliant with the Franchise Agreement and pay the requisite Security Deposits. You must promptly pay all shipping and handling charges incurred in connection with such replenishment. (Franchise Agreement, Section 10).

Alternative Product, Service, or Supplier Approval Processes

Our specifications for products, service, or suppliers are generally issued through written communications and are available to franchisees and approved suppliers. To obtain approval of a previously unapproved product, service, or supplier, you must submit a written request and provide additional information which we may request. We may test the product or service as part of our evaluation. We do not impose a fee for product, service, or supplier approval requests. We will have 90 days from the date we receive all of the requested information regarding the proposed product, service, or supplier within which to notify you of our approval or disapproval, which we will provide in writing. We are not obligated to approve any proposed product, service, or supplier. We may base our approval of any proposed product, service, or supplier, on considerations not only relating directly to the item or supplier itself, but also indirectly to the uniformity, efficiency, and quality of operations we deem necessary or desirable in our System as a whole.