What provisions of the agreement and manuals are Licensed Outlets subject to under the Aerus franchise agreement?
Aerus Franchise · 2025 FDDAnswer from 2025 FDD Document
- J.
Develop in the Area of Responsibility an organization of qualified Sales Representatives operating from or through the Approved Location who will and do follow the Policies and Procedures and guidelines of the Manuals and comply with the terms and conditions of this Agreement.
- K.
Recruit and train Sales Representatives to properly and effectively demonstrate, use, care for, install and sell the Products and to understand and follow the Policies and Procedures and other guidelines set forth in the Manuals.
- L.
Actively and diligently use the Customer Data and any information, data or relationship management software provided by Company to service and support existing customers, develop leads to potential customers and potential sales representative recruits and to promptly and accurately record information about all past and future sales, leads and customers in the Customer Data.
- M.
Fully comply with all of the provisions of the Manuals, including the Policies and Procedures, with all bulletins and other communications issued by Company from time to time and with all applicable federal, state and local laws, ordinances and regulations.
Source: Item 23 — Receipts (FDD pages 74–305)
What This Means (2025 FDD)
According to Aerus's 2025 Franchise Disclosure Document, Licensed Outlets are subject to the terms, conditions, and provisions outlined in the franchise agreement and the manuals, including policies and procedures. Specifically, franchisees must comply with all provisions of the manuals, including the policies and procedures, as well as all bulletins and other communications issued by Aerus. They must also adhere to all applicable federal, state, and local laws, ordinances, and regulations.
Aerus requires franchisees to develop an organization of qualified sales representatives who follow the policies, procedures, and guidelines in the manuals. Franchisees must also recruit and train sales representatives to properly demonstrate, use, care for, install, and sell the products, ensuring they understand and follow the policies, procedures, and other guidelines in the manuals.
Franchisees are expected to actively use customer data and any information, data, or relationship management software provided by Aerus to service and support existing customers, develop leads for potential customers and sales representative recruits, and accurately record information about all past and future sales, leads, and customers in the customer data. This ensures consistent customer service and effective management of sales activities.
These requirements ensure that Aerus franchisees operate in a manner that protects the brand's interests, maintains a uniform customer experience, and complies with all legal and regulatory requirements. While Aerus sets these standards, the day-to-day operational matters remain the responsibility of the franchisee.