What are the 'Policies and Procedures' for an Aerus franchise, and how are they updated?
Aerus Franchise · 2025 FDDAnswer from 2025 FDD Document
us Business to discharge and perform all the Franchisee's repair, maintenance, service and warranty obligations.
I. Fulfill or cause to be fulfilled any and all promises and commitments made to Approved Customers by Franchisee, and any of its Outlet Licensees, Sales Representatives, employees or agents.
J. Develop in the Area of Responsibility an organization of qualified Sales Representatives operating from or through the Approved Location who will and do follow the Policies and Procedures and guidelines of the Manuals and comply with the terms and conditions of this Agreement.
K. Recruit and train Sales Representatives to properly and effectively demonstrate, use, care for, install and sell the Products and to understand and follow the Policies and Procedures and other guidelines set forth in the Manuals.
L. Actively and diligently use the Customer Data and any information, data or relationship management software provided by Company to service and support existing customers, develop leads to potential customers and potential sales representative recruits and to promptly and accurately record information about all past and future sales, leads and customers in the Customer Data.
M. Fully comply with all of the provisions of the Manuals, including the Policies and Procedures, with all bulletins and other communications issued by Company from time to time and with all applicable federal, state and local laws, ordinances and regulations.
N.
Source: Item 23 — Receipts (FDD pages 74–305)
What This Means (2025 FDD)
According to the 2025 Aerus Franchise Disclosure Document, franchisees and their sales representatives must adhere to the 'Policies and Procedures' and guidelines outlined in the Aerus manuals. These policies are crucial for maintaining brand consistency and operational standards within the Aerus franchise system. Franchisees are expected to ensure their sales teams understand and follow these guidelines.
The Aerus company may disseminate the manuals and any updates through an Intranet, where franchisees can also communicate with each other and the company. Aerus maintains sole discretion and control over all aspects of the Intranet, including its content and functionality. While Aerus may choose to establish and maintain this Intranet, it is not obligated to do so indefinitely and can dismantle it at any time without liability to the franchisee.
Franchisees are required to comply fully with all provisions in the manuals, including the 'Policies and Procedures,' as well as any bulletins or communications issued by Aerus. This compliance extends to all applicable federal, state, and local laws and regulations. Franchisees are also expected to actively use customer data and any provided software to support existing customers and develop leads, recording all sales and customer information accurately. Furthermore, franchisees must make all payments to Aerus in the amounts, at the time, and in the manner described in the Franchise Agreement, Policies and Procedures, or elsewhere in the manuals.