Is Aerus permitted to access my computer equipment and facilities in-person or remotely for installing, updating, and supporting FOAS?

According to Aerus's 2025 Franchise Disclosure Document, franchisees are required to allow Aerus or its affiliates to access their computer equipment and facilities, either in person or remotely. This access is specifically for the purpose of installing, updating, and supporting the Aerus Franchise Office Automation System (FOAS). Franchisees must also comply with any reasonable instructions, directions, or requests made by Aerus in connection with the installation, updates, and support of FOAS.

This requirement ensures that Aerus can maintain and update the software and systems necessary for franchisees to operate their businesses effectively. By mandating access, Aerus can provide timely support and ensure that all franchisees are using the most current versions of the software. This centralized control helps maintain consistency and efficiency across the franchise system.

For a prospective franchisee, this means they must be prepared to grant Aerus access to their computer systems and facilities. They should ensure their IT infrastructure meets the minimum performance specifications set by Aerus to facilitate smooth installation and updates. It is important to clarify with Aerus what specific types of access will be required, how often access will be needed, and what security protocols will be in place to protect sensitive data. Understanding these details will help franchisees prepare for and manage the ongoing technical support provided by Aerus.