What do the 'Manuals' refer to in the context of an Aerus franchise?
Aerus Franchise · 2025 FDDAnswer from 2025 FDD Document
"Manuals" refer to our confidential operations manuals, including the Policies and Procedures, and other manuals and written materials (including electronically stored or communicated materials) developed by us for use in the operation of Aerus Businesses. Our "Policies and Procedures" include those policies, procedures, practices, rules and regulations developed by us for use in the operation of Aerus Businesses. We refer to businesses which operate under the Standard and Associate Programs (each defined below) as "Aerus Businesses," and to the specific business that you will operate as the "Franchised Business."
Source: Item 1 — The Franchisor and any Parents, Predecessors, and Affiliates (FDD pages 9–15)
What This Means (2025 FDD)
According to Aerus's 2025 Franchise Disclosure Document, the 'Manuals' are defined as the confidential operations manuals that Aerus provides to its franchisees. These manuals encompass the Policies and Procedures, along with other written materials, including those stored or communicated electronically. These resources are designed to guide franchisees in the operation of their Aerus Businesses. The Policies and Procedures detail the specific policies, procedures, practices, rules, and regulations established by Aerus for running the business. Aerus may modify these manuals at its discretion.
These manuals are crucial because franchisees must adhere to the standards, specifications, and directives outlined within them. The manuals, along with the Franchise Agreement, dictate how the Franchised Business should be operated. Aerus also establishes the Standard Allocation, which is the payment franchisees remit for sold Consigned Products, either in the manuals or in writing.
For a prospective Aerus franchisee, understanding and adhering to the guidelines in the Manuals is essential for maintaining consistency and quality across all Aerus Businesses. Franchisees should carefully review these manuals during their due diligence to fully understand the operational requirements and expectations of the franchise. The franchisor retains the right to change, improve, and further develop the manuals, so franchisees must stay updated on any revisions.