If an Aerus franchisee is an individual, what obligations must they perform?
Aerus Franchise · 2025 FDDAnswer from 2025 FDD Document
- H.
Provide prompt and workmanlike care and service, including service under any warranty offered by Company, to all Approved Customers who have purchased Products from Franchisee or through Franchisee's Sales Representatives or Outlet Licensees, to all other owners of Products residing within the Area of Responsibility or who may appear personally (or otherwise contact the Franchised Business) at the Approved Location, and to all owners of products (other than the Products) which may be designated from time to time by Company, whether or not the Products to be serviced were purchased from or through Franchisee, and in order to fully discharge and perform this obligation, Franchisee shall establish and maintain a service and repair center (in accordance with the Manuals) at the Approved Location, provided that, in limited circumstances, with the Company's prior approval, Franchisee may satisfy this obligation by entering into a contractual arrangement (approved by Company in all respects) with an existing owner of an Aerus Business to discharge and perform all the Franchisee's repair, maintenance, service and warranty obligations.
- I.
Fulfill or cause to be fulfilled any and all promises and commitments made to Approved Customers by Franchisee, and any of its Outlet Licensees, Sales Representatives, employees or agents.
- J.
Develop in the Area of Responsibility an organization of qualified Sales Representatives operating from or through the Approved Location who will and do follow the Policies and Procedures and guidelines of the Manuals and comply with the terms and conditions of this Agreement.
- K.
Recruit and train Sales Representatives to properly and effectively demonstrate, use, care for, install and sell the Products and to understand and follow the Policies and Procedures and other guidelines set forth in the Manuals.
- L.
Actively and diligently use the Customer Data and any information, data or relationship management software provided by Company to service and support existing customers, develop leads to potential customers and potential sales representative recruits and to promptly and accurately record information about all past and future sales, leads and customers in the Customer Data.
- M.
Fully comply with all of the provisions of the Manuals, including the Policies and Procedures, with all bulletins and other communications issued by Company from time to time and with all applicable federal, state and local laws, ordinances and regulations.
Source: Item 23 — Receipts (FDD pages 74–305)
What This Means (2025 FDD)
According to the 2025 Aerus Franchise Disclosure Document, individual franchisees have several obligations related to operating their Aerus business. These obligations cover customer service, fulfilling commitments, sales representative management, data utilization, and compliance with guidelines. Franchisees must provide prompt service to customers, including warranty service, regardless of where the products were purchased. They are also responsible for fulfilling all promises made to customers by themselves or their representatives.
Aerus franchisees are required to develop a qualified team of sales representatives who adhere to company policies and procedures. This includes recruiting and training these representatives to effectively demonstrate, sell, and install Aerus products. Franchisees must also actively use customer data and company-provided software to support existing customers, generate leads, and accurately record sales information.
Furthermore, individual franchisees must comply with all provisions outlined in the Aerus manuals, including policies and procedures, as well as any communications issued by the company. They must also adhere to all applicable federal, state, and local laws and regulations. These obligations ensure that the franchisee operates the Aerus business in a manner that aligns with the company's standards and legal requirements.