Is an Aerus franchisee required to permit Aerus or its Affiliate in-person or remote access to its computer equipment for FOAS installation, update and support?
Aerus Franchise · 2025 FDDAnswer from 2025 FDD Document
- B.
Franchisee shall permit Company or its Affiliate in-person or remote access to its computer equipment and facilities for purposes of installing, updating and supporting FOAS and shall abide by any reasonable instructions, directions or requests of Company in connection with such installation, update and support.
Source: Item 23 — Receipts (FDD pages 74–305)
What This Means (2025 FDD)
According to Aerus's 2025 Franchise Disclosure Document, franchisees are required to allow Aerus or its affiliates to access their computer equipment for the purpose of installing, updating, and supporting the Aerus Franchise Office Automation System (FOAS). This access can be either in-person or remote.
This requirement ensures that Aerus can maintain and update the FOAS software, which is a critical component of the Aerus franchise system. FOAS includes modules for customer relationship and lead management, financial administration, and inventory ordering and management. By mandating access, Aerus aims to ensure that all franchisees are using the most current and effective version of the software.
For a prospective franchisee, this means they must be prepared to grant Aerus access to their computer systems. Franchisees must also follow any reasonable instructions or requests from Aerus related to the installation, updating, and support of FOAS. This requirement is part of the broader obligation to implement and use all functions of FOAS in the operation, administration, management, and control of the franchised business.