Is an Aerus franchisee required to designate a 'General Manager'?

According to Aerus's 2025 Franchise Disclosure Document, while not explicitly mandated, the General Manager role is significant. The document states that the franchisee, along with their Operating Principal and General Manager, must participate in training. This suggests that if a franchisee chooses to employ a General Manager, their participation in training programs is expected by Aerus.

This requirement to include the General Manager in training implies that Aerus recognizes the importance of this role in the successful operation of the franchise. It ensures that key personnel are aligned with Aerus's standards and procedures. However, the franchisee retains the discretion to hire and manage employees, including the General Manager, according to their own judgment.

For a prospective Aerus franchisee, this means that while they are not obligated to have a General Manager, if they do, that person will need to be involved in the training programs. This has cost implications, as the franchisee bears the expense for all training participants. It also highlights the importance Aerus places on having well-trained individuals in key management positions within the franchise.