How can an Aerus franchisee obtain the then-current standards and specifications applicable to any equipment, supplies, or other products Aerus requires?

According to Aerus's 2025 Franchise Disclosure Document, franchisees can obtain the then-current standards and specifications applicable to any equipment, supplies, or other products Aerus requires by submitting a written request to Aerus. Aerus will then furnish the franchisee with the standards and specifications, provided that these standards and specifications do not constitute Aerus's trade secrets.

This process ensures that franchisees have access to the necessary information to maintain compliance with Aerus's operational requirements. By obtaining these standards and specifications in writing, franchisees can ensure they are using the correct equipment and supplies, which helps maintain the quality and consistency of the Aerus brand.

However, it is important to note that Aerus reserves the right to modify these standards and specifications periodically. These modifications can be communicated through written notice or changes in the manuals. Therefore, franchisees must stay informed of any updates to ensure continued compliance. Additionally, the availability of these standards is contingent upon them not being considered trade secrets, which means some information may not be disclosed.

This requirement to adhere to Aerus's standards and specifications is common in franchising, as it helps maintain brand consistency and quality across all locations. Franchisees should be aware of this requirement and proactively seek updates to these standards to avoid any potential compliance issues.