What must an Aerus franchisee do to cooperate with the company regarding telephone numbers upon termination?

According to Aerus's 2025 Franchise Disclosure Document, upon termination of the franchise agreement, the franchisee must cooperate with Aerus to ensure the transfer of telephone numbers associated with the business. Specifically, the franchisee must take all necessary actions to assign all telephone numbers used at the Approved Location in connection with the sales of Products or otherwise known as numbers associated with Aerus, the Products or the Marks to and into the name of Aerus or its nominee.

This requirement ensures that Aerus retains control over its brand identity and customer communications even after a franchise agreement ends. By assigning the telephone numbers to Aerus, the company can continue to serve customers in the area and prevent confusion that might arise if the former franchisee continued to use those numbers. This is a fairly standard practice in franchising, as it protects the franchisor's established brand and customer relationships.

For a prospective Aerus franchisee, this means understanding that the phone numbers used for the business are not considered the franchisee's personal property after the agreement terminates. It is essential to maintain accurate records of all phone numbers used for the business and to be prepared to transfer them to Aerus at the end of the franchise term. Failure to comply with this requirement could potentially lead to legal issues or disputes with Aerus.