Where can I find the specific amount of the 'Customer Data Fee' for an Aerus franchise?
Aerus Franchise · 2025 FDDAnswer from 2025 FDD Document
Franchisee shall implement and use all functions of FOAS in the operation, administration, management and control of the Franchised Business and shall adopt for use all new programs and modules developed and installed from time to time by Company, including without limitation the Franchise Accounting Systems and Tools program module (including any successor or substitute financial management program or module which may be developed, "FAST"), and, if applicable, pay any fee imposed for the new program or module.
- D. Franchisee shall execute a Software License Agreement in a form substantially similar to the form attached hereto as Exhibit II.
5. License of the Customer Data.
- A.
Company owns and maintains a database of customer information (the "Customer Data").
Source: Item 23 — Receipts (FDD pages 74–305)
What This Means (2025 FDD)
According to Aerus's 2025 Franchise Disclosure Document, the specific amount of the 'Customer Data Fee' is not explicitly detailed in the provided excerpts. However, the document mentions that franchisees may need to pay fees for new programs or modules developed and installed by Aerus, including updates to the Franchise Office Automation System (FOAS). The Customer Data is maintained by Aerus.
While the excerpts do not specify a 'Customer Data Fee,' they do indicate that franchisees are required to use all functions of FOAS in their business operations and adopt new programs or modules implemented by Aerus. This suggests that access to and use of the Customer Data, which is part of the FOAS system, may be subject to certain fees. The FDD states that the franchisee may have to pay a fee imposed for the new program or module.
To determine whether a 'Customer Data Fee' exists and its specific amount, a prospective Aerus franchisee should inquire directly with the franchisor. Specifically, they should ask about any fees associated with accessing, licensing, or using the Customer Data within the FOAS system. It would also be prudent to review Schedule 3 of the Franchise Agreement, as this schedule typically lists various fees payable by the franchisee.