What is the definition of 'General Manager' in the context of an Aerus franchise?

According to Aerus's 2025 Franchise Disclosure Document, a 'General Manager' is defined as an individual designated and retained by the franchisee for the operation and management of the franchised Aerus business. This definition clarifies that the franchisee is responsible for both selecting and maintaining the employment of the General Manager.

This definition is important for prospective franchisees as it highlights the franchisee's responsibility in ensuring the franchised business is properly managed. The franchisee has the autonomy to choose who will fill this role, but they are also accountable for that person's performance in managing the business. This could involve recruiting, hiring, training, and potentially terminating a General Manager if their performance does not meet the required standards.

For a prospective Aerus franchisee, understanding this definition is crucial for planning the operational structure of their franchise. They need to consider the time and resources required to find, hire, and train a suitable General Manager. Alternatively, a franchisee might choose to fulfill this role themselves, especially when starting the business. However, if they plan to delegate this responsibility, they must be prepared to actively manage the General Manager to ensure the business operates effectively and in accordance with Aerus's standards.

In summary, the definition of 'General Manager' in the Aerus franchise agreement emphasizes the franchisee's role in actively managing their business, whether directly or through a designated individual. This understanding is vital for prospective franchisees as they evaluate the operational demands and responsibilities associated with owning an Aerus franchise.