factual

Where must Aerus Consigned Products be maintained by the franchisee?

Aerus Franchise · 2025 FDD

Answer from 2025 FDD Document

the Consigned Products and all spare parts which must be purchased from Company, and as otherwise provided herein, Franchisee must obtain such items from Company or from suppliers who Company has authorized in writing, and who Company has not thereafter rejected, prior to any purchases.

  • H. Provide prompt and workmanlike care and service, including service under any warranty offered by Company, to all Approved Customers who have purchased Products from Franchisee or through Franchisee's Sales Representatives or Outlet Licensees, to all other owners of Products residing within the Area of Responsibility or who may appear personally (or otherwise contact the Franchised Business) at an Approved Location, and to all owners of products (other than the Products) which may be designated from time to time by Company, whether or not the Products to be serviced were purchased from or through Franchisee, and in order to fully discharge and perform this obligation, Franchisee shall establish and maintain a service and repair center (in accordance with the Manuals) in all Approved Locations (provided that Satellites and Licensed Outlets shall not be required to maintain an on-site service and repair center so long as repair, maintenance and warranty services can be adequately and timely provided from another affiliated Approved Location).
  • I. Fulfill or cause to be fulfilled any and all promises and commitments made to Approved Customers by Franchisee, and any of its Outlet Licensees, Sales Representatives, employees or agents.
  • J.

Source: Item 23 — Receipts (FDD pages 74–305)

What This Means (2025 FDD)

According to Aerus's 2025 Franchise Disclosure Document, franchisees must maintain a service and repair center at the Approved Location. This requirement ensures that franchisees can provide care and service, including warranty service, to customers who purchased products from them or their representatives.

If a franchisee does not have a service and repair center at the Approved Location, they must arrange a contractual agreement with an existing Aerus business owner approved by Aerus to fulfill this service requirement. This alternative arrangement must also be approved by Aerus.

Additionally, franchisees are responsible for developing a team of qualified sales representatives who operate from or through the Approved Location. These representatives must adhere to the policies, procedures, and guidelines outlined in the Aerus manuals and the franchise agreement.

Disclaimer: This information is extracted from the 2025 Franchise Disclosure Document and is provided for research purposes only. It does not constitute legal or financial advice. Consult with a franchise attorney before making any investment decisions.