What condition must the Aerus Approved Location be maintained in, according to the FDD?
Aerus Franchise · 2025 FDDAnswer from 2025 FDD Document
Consigned Products and all spare parts which must be purchased from Company, and as otherwise provided herein, Franchisee must obtain such items from Company or from suppliers who Company has authorized in writing, and who Company has not thereafter rejected, prior to any purchases.
- H. Provide prompt and workmanlike care and service, including service under any warranty offered by Company, to all Approved Customers who have purchased Products from Franchisee or through Franchisee's Sales Representatives or Outlet Licensees, to all other owners of Products residing within the Area of Responsibility or who may appear personally (or otherwise contact the Franchised Business) at an Approved Location, and to all owners of products (other than the Products) which may be designated from time to time by Company, whether or not the Products to be serviced were purchased from or through Franchisee, and in order to fully discharge and perform this obligation, Franchisee shall establish and maintain a service and repair center (in accordance with the Manuals) in all Approved Locations (provided that Satellites and Licensed Outlets shall not be required to maintain an on-site service and repair center so long as repair, maintenance and warranty services can be adequately and timely provided from another affiliated Approved Location).
- I. Fulfill or cause to be fulfilled any and all promises and commitments made to Approved Customers by Franchisee, and any of its Outlet Licensees, Sales Representatives, employees or agents.
- J. Develop in the Area of Responsibility an organization of qualified Outlet Licensees and Sales Representatives operating from or through one or more Approved Locations who will and do follow the Policies and Procedures and guidelines of the Manuals and comply with the terms and conditions of this Agreement.
- K. Recruit and train Sales Representatives and Outlet Licensees to properly and effectively demonstrate, use, care for, install and sell the Products and to understand and follow the Policies and Procedures and other guidelines set forth in the Manuals.
- L.
Source: Item 23 — Receipts (FDD pages 74–305)
What This Means (2025 FDD)
Based on the 2025 Aerus Franchise Disclosure Document, the franchisee is obligated to establish and maintain a service and repair center at the Approved Location, adhering to the standards outlined in the manuals. This center is essential for providing care and service to customers who have purchased products from the franchisee or through their sales representatives.
If a franchisee does not maintain a service and repair center at the Approved Location, they must fulfill this requirement through a contractual arrangement with an existing Aerus business owner, subject to the company's approval. This alternative ensures that all warranty and service obligations are met, regardless of whether the franchisee operates their own service center.
This requirement ensures that Aerus customers receive consistent and reliable service, which helps maintain the brand's reputation. For a prospective franchisee, this means either investing in a fully equipped service center or establishing a formal agreement with another Aerus franchisee to handle service and repair needs. The decision will likely depend on factors such as the franchisee's business plan, available resources, and the proximity of other Aerus businesses.