Where can complaints concerning the content of Aerus' websites (www.aerusonline.com and www.beyondbyaerus.com) be directed in California?

According to Aerus's 2025 Franchise Disclosure Document, complaints regarding the content of their websites, www.aerusonline.com and www.beyondbyaerus.com, can be directed to the California Department of Financial Protection and Innovation. The document specifically notes that these websites have not been reviewed or approved by this California department.

This information is relevant for prospective franchisees in California because it provides a clear avenue for addressing concerns about the franchisor's online presence. It also highlights that the California Department of Financial Protection and Innovation has not endorsed the content of Aerus's websites, which may prompt further investigation by potential franchisees.

It is important for potential Aerus franchisees in California to understand their rights and how to address any issues that may arise. Knowing where to direct complaints about the company's websites is a valuable piece of information for making an informed investment decision.