To whom may complaints concerning the content of the Aerus website be directed in California?

According to Aerus's 2025 Franchise Disclosure Document, complaints regarding the content of Aerus's websites may be directed to the California Department of Financial Protection and Innovation. The document also provides the department's website address.

This information is crucial for prospective Aerus franchisees in California because it outlines the specific regulatory body to contact if they have concerns about the content presented on Aerus's online platforms. This ensures that franchisees have a clear channel for addressing grievances related to the franchisor's online representations.

It is important to note that Aerus's websites have not been reviewed or approved by the California Department of Financial Protection and Innovation. This disclaimer suggests that while the department is the appropriate entity for complaints, it does not actively oversee or endorse the content of Aerus's websites. Franchisees should be aware of this distinction and conduct their own due diligence regarding the information presented on these platforms.