Where is the 'Company Consumer Warranty' defined within the Aerus FDD?

According to Aerus's 2025 Franchise Disclosure Document, the definition of the 'Company Consumer Warranty' is found in Section 10.E. of Item 23. The document specifies that Aerus provides certain warranties that apply to the consumer who purchases a Consigned Product through authorized distribution channels, including sales by the Franchised Business.

As an Aerus franchisee, it is critical to understand the scope and limitations of the Company Consumer Warranty. Franchisees and their sales representatives are prohibited from offering any warranties beyond what Aerus provides. Franchisees are obligated to honor and provide service in connection with the Company Consumer Warranty as part of their service requirements.

If a franchisee does not have a service and repair center at their Approved Location, they must arrange a contractual agreement with another Aerus Business owner approved by Aerus to fulfill the warranty service obligations. This ensures that all customers receive the warranty service they are entitled to, regardless of where they purchased the product or whether the franchisee has an on-site service center.